I recently had a housesit where I could not enter the condominium at the time agreed upon with the instructions left by the HOs (use the call box). I arrived promptly in the evening. I called the HOs every 10 minutes for about an hour before an old lady let me in. The HOs didn’t get back to me until 3 hours after our agreed time (It was past 10pm by then!). What would I have done if that old lady hadn’t let me in?
I feel like the HOs were really flippant with my time and although they ‘apologized’ by text, it felt like they really didn’t care. They’d even mentioned that they would be without cell reception for a part of their trip in our messages, but I assumed (incorrectly) that if they’d left instructions to use the call box, they would make preparations on their end and be ready at our agreed time to let me in.
I’d reached out to THS, and said that I can’t give them non-perfect feedback because I’m worried they’ll give negative (unwarranted) feedback to get back at me.
This was THS’s response:
"Our members are a community, and with that in mind, we would hope that they would operate in the interest of one another’s safety and security when writing about any bad experiences they’ve had. I’m sorry to hear you do not wish to act in such a way. Whilst I can appreciate your perspective on the matter, your hesitancy to leave a review means that we’re limited in how best we can help, as if we don’t see any instances of negative behaviour that may breach our Code of Conduct being reported by members, then we cannot act accordingly. "
Wow, apparently, being a timely member that was locked out by HOs and being afraid of retribution means that I’m not acting as a part of the community? How about the HOs that literally had me locked out of the home? Are they not acting as a part of the community? They have not given me feedback yet, and I bet they won’t until I give them feedback first.