How to login to app on partners phone with Duo account?

Welcome & Getting Started
1

Hi,
I have just joined TH. I have paid extra for a Duo account, and set up our profile, and verified all our email addresses and phone numbers.
I can access our account on my laptop and on the app, but my partner can’t log in to our Duo account on the app on her phone. It says the email and password aren’t recognised. We’d both like access to the app to arrange house sits.
Help would be appreciated thanks.

Ian.

2

The app Forum requires a ‘profile’ to be created it’s seperate from the website Duo profile. Your partner needs to add their own email and create a password and an individual profile in there. They can then add a link within that App Forum profile to your Duo THS membership.
Or do you mean something else?

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3

Welcome to the forum @Ian-Andrea

There was a thread about duo membership where other members had the same issue

At the time it was passed to member services but they didn’t come back with a solution

The work around suggested by forum members was to create a shared email address so your husband and you can both access the verification code

https://forum.trustedhousesitters.com/t/constant-logging-into-the-app-with-verification-code-needed

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Hi @Ian-Andrea

Can I ask, is your partner trying to log in using the main account email and password, rather than their own email which they used for the duo sitter?

If you can let me know, I’ll see if I can get some help for you :slight_smile:

Jenny

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Hi Jenny, we’ve tried logging in to her app using the password I created, using both her email address and mine. Neither allows her to login .

Thanks,

Ian

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Hi @Ian-Andrea

I’m going to pop you a DM in a few minutes :slight_smile:

Jenny