How to write feedback on app

Sitter Questions, Advice & Chat
1

I usually write my feedback/ reviews of hosts on my laptop using the website version of THS. I’m without my laptop at the moment and just tried to do feedback via the app but it won’t let me write or post text comments. How do we write comments on the app version? I don’t want to just give the host 5 stars. I want my comments to be included as well

I don’t like the app version tbh, I find it hard to do all my THS stuff in my iPhone :frowning:

2

Hi Cat.tails,
I do everything via my phone. Below are the instructions. If you don’t see the sit/option, can you confim that you and the HO confirmed the sit? I had a last min sit and had to go through the confirmation process before i could leave a review. Best wishesm -Lynn

Follow these instructions to provide feedback via the app:

  • Log in to the TrustedHousesitters app
  • Tap ‘Me’ in the bottom right corner
  • Select ‘Feedback’ from the menu
  • Tap ‘Feedback I’ve Given’
  • Select the pet parent you would like to leave feedback for by pressing ‘leave feedback’
  • Give the sit a rating using the star icons and press ‘continue’
  • Type your feedback and then tap ‘continue’ in the top right corner
1 Like
3

@cat.tails has it been one day since the end of the sit ? The app won’t allow you to write a review until one day has past ?

If you are getting the option to leave a review of stars only with no text box for comments you may need to talk to support@trustedhousesitters.com or try live chat ( ask to speak to a human )

1 Like
4

Thanks both for your posts above. Yes the sit ended yesterday 22 October. I’ll try again tmrw after one day has passed since end of sit

5

The HO of my latest sit texted me this morning and says the review feature is not letting her write more than one line. Maybe it’s not working right, because she’s had a number of sitters before and knows how to post reviews. And it’s been more than a day since our sit ended. I suggested she contact membership services.

6

I was able to post my feedback via the website accessed on my phone but not via the app on my phone. All done now!