Hi, I just wondered if there was any way to know if I had completed the ID verification process correctly? I uploaded a photo of my UK passport and then the camera seemed to turn and want a pic of my face. I wish there had been a slightly clearer explanation of how this would be done, how I would know my pics had been accepted, and how long the verification process would take.
It’s not an instant process if that’s what you were expecting. For a UK passport I’d give it a few working days, and then if you hear nothing then contact the support team for an update. The USA can take longer as there’s different checks for them. You’ll love this site!
Thank you! I Think the thing I am confused about is that if I click on the ‘Complete ID check’ button it still says ‘action required to complete your Global ID scan.’ To me this suggests it didn’t work when I uploaded my photos. I thought it would say ‘pending’ or something. Is that not the case?
If you are unsure, it’s best to contact support@trustedhousesitters.com to get help @CathInFrance
1 Like