Verification Hang-up

Hello there!

I have signed up in the last two weeks and just subscribed to a standard membership five days ago + submitted all of my verifications. Email and phone have been confirmed but the ID and background check have been stuck for three to four days. I wondering what I should do to facilitate expediting this process :woozy_face:


Hi @KevinSmith and a very warm welcome to the Community Forum :wave:t2::slightly_smiling_face:

You would need to drop a line to and they will help you with this. Hope you manage to get this sorted soon.

Support just referred me to Evident, which just said it may take several more weeks :face_with_diagonal_mouth:

Hi @KevinSmith thank you for the update and I’m sorry to hear of the delay. Fingers crossed for a resolution soon :crossed_fingers:t2: