Hello everyone 
Thank you for all of your valuable feedback about the new inbox. We wanted to make sure your voices were heard and questions answered, so we passed all of the feedback to the Product Team and here is the most recent update:
-
The App inbox is the same as before and nothing has been updated - the new desktop inbox was designed to align with the app. Therefore you should not see any differences in the app inbox as nothing was changed. If you are having any issues with the app inbox please let Membership Services know as they can access your account and troubleshoot with you.
-
Being able to revert to the old inbox will be retired in 2 weeks on the 16th of July 2024. We know that some of you have found it useful to be able to revert back to the old inbox and we have made sure that the Product team are aware of why. The team have been monitoring this closely and wanted to give members a few weeks to adjust to the new inbox.
After monitoring this since the new inbox launch currently around 100 members are converting back daily, with the rest of the members using the inbox sticking to the new one and not converting back. -
The team will continue to monitor the size of the website message box (for applications & messaging) and any changes we will let you know. For reassurance, the app message box was not changed and is the same size as it was previously.
-
The popular search function feedback has been passed on and any updates we will let you know.
I hope that helps answer some questions. We are more than happy to pass any feedback that hasn’t been covered by this update onto the team and will keep you posted if we hear anything else.
Thank you
Carla.