I am looking at a sit that shows one dog but in the responsibilities it lists two other dogs will be there as well. Tried to chat with THS about it but keep getting a virtual assistant (Frankie) that does not understand the issue. Can someone direct me please.
When you talk to the chatbot, Frankie, you can ask for a human instead. It will either then turn you over to one or, if they’re not on duty, relay your request and they usually reply promptly.
You also can email email@example.com.
@Debbie-L - the quickest way to find out is to click apply and ask the Home owner directly … if you contact THS member services they will have to contact the HO anyway .
We have done this for a listing that showed a cat icon but in the responsibilities said that a dog needed to be walked ??
You can say something like this …
“this is not a proper application…just yet’ please can you confirm how many dogs will be there during the sit as I notice the listing is only for one …but in the responsibilities sections you mention … two other dogs”
We also say we’ll apply properly once we have the answers.
In our case the HO replied that there was no longer a dog and the cat would be looked after by a family member so there were no pets to be looked after during the sit. With this information we applied “properly” and we were confirmed within the hour.
Agree it’s probably easier to ask the homeowner if it’s a sit you’re interested in. Sometimes a pet has passed away but the owner isn’t ready yet to update the listing, which I totally get.
Some folks might just want to report a questionable sit to membership services and let them follow up, because they might not be interested in the sit, but think something is off.