Member dispute process is not for disputing reviews but it is for raising a serious complaint about another member - you present evidence - THS investigates - the person being investigated can present their side of the story and any evidence to back it up .
After an investigation THS can remove a member from the platform if there is evidence of seriously breaking the T&Cs .
Some examples where this has happened are sitters abandoning pets and homes that are unliveable. Read attached threads for more information