That is insane. So we know for a fact that they’re messing with reviews. I’m so sorry, I’d be so furious. Does the internal communication reveal the homeowner requesting changes?!
I also wonder why they removed their review? Revenge? So odd.
Wise! So sad that this is necessary.
I don’t think that my homeowner requested any change. She messaged me separately asking me why things were messed up and wondering if I had requested changes.
Luckily I have screenshots of the homeowners original review of me, and my review of her so it could be restored correctly if THS cares enough. It’s frustrating that they tell me the problem is fixed when obviously nobody has actually checked to see if the review is correct
That’s a great idea. I’m also screenshotting every review that I receive and leave so that if it is subsequently changed ( and now I know that can happen), I can prove that it was altered.
Hi @catlover1989 and thank you for tagging me to your post.
I am sorry to hear this. I have been back in touch with the Membership Services team regarding your issue and I will update you once I hear back from them.
Sam.
Hi @Lassie I am sorry to hear this. I have passed this across to the team and I will update you once I hear back from them.
Sam.
I have little confidence in “the team”, unfortunately. They have been working on this problem for 10 days, and just made it worse. They have told me multiple times that it is fixed when it isn’t. They clearly don’t do any quality control and check whether it is fixed before telling me.
This is quite worrying.
I wonder if this has to do with the fact that I read somewhere in the forum that many HOs had left THS.
Supposedly, they are trying to keep the ones remained and with all these excuses they change all the reviews into 5 stars.
I really hope that I am just too suspicious on this and that this is actually not true, but just a thought…
I have to write a review for a recent sitting and unfortunately I am going to drop some stars, something that I did only once before. Based on your suggestions I will screen shot everything and put everything in writing then.
What a shame.
I don’t think that THS deliberately changed my review to 5 stars everywhere. They messed up the reposted review so much that I am sure the star change was yet more incompetence.
They actually included a copy of internal communication between the HO and THS as the first few paragraphs of my review - “Hi [HO name], Thank so much for reaching out to us today! I am keen to help you update your review…”. It continues to my review, but embeds the HO’s reply to my review within my review, e.g. "The house has indoor cameras that are not noted in the detailed listing, which was my oversight and will be fixed for the next time."
What a mess, but I feel like saying I’m not surprised 