Hello, @BarbnCDA I would like to wish you a warm welcome to the forum community and I am sorry to hear that you had a sitter cancellation. I can see that you have mentioned that you contacted Membership Services and I will make sure that they follow up with you.
Are you reaching out to any sitters? You can do this via ‘find a pet sitter’, search a location, click on their profile and message them there.
If you add your TrustedHousesitters listing link to your forum profile other members can give you advice and feedback.
Here is how:
I am sure that the community will have some helpful feedback when they see your listing.
Best wishes Carla