Not hearing notification sound on app

Hello all
I wonder if anyone can help me please? I’ve stopped receiving a notification sound when new petsit’s are announced.
I’m using the app on an iPhone any ideas please ?

Not an expert on apps, but if you try this :

Go to settings on the phone
Scroll down all the way to Trustedhouse sitters and touch that option
Notifications touch that option
Sounds - Make sure sounds is on ie green.

Sometimes phones reset when updates are downloaded, or functions get turned off in error.

Good luck, if that doesn’t work, I’m sure someone else will help.


Thank you Peter :grinning:
I will try that

Hi Crazydoglady.

I am sorry to hear you are no longer getting notification sounds, can you please try as @Petermac has suggested and let us know how you get on. We can then advise some alternative options, though this is likely the culprit.


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Hi @Crazydoglady … did @Petermac’s suggestion work?

Hello Angela
Sadly it did not work
Hoping resolve it soon

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I have an iPhone and mine has been working fine for notifications. Sometimes the simple thing of - turn your phone off, let it sit for a minute, and then turn it back on - will reset it and resolve the problem, similar to rebooting a computer. I’ll also pay more attention to mine today, to see if the notifications are still working fine.

Thanks Snowbird
I’ve figured out what the problem was thanks. It was something to do with not being logged into TH on Facebook.
I now have notification sound back :heart_eyes: