We’ve been working behind the scenes to upgrade the system that sends app notifications - some of you may have noticed duplicate messages over the past few days, because of this transition.
We’re now going to switch off the old system very soon. For those of you with the most recent version of the app installed, you will automatically stop receiving duplicate messages. For those of you not on the most recent version, you will stop receiving messages completely.
To fix this, all you’ll need to do is update to the most recent app version. Any issues at all, please let us know.
What’s the latest version #? I tried following the instructions for iPhone and it doesn’t off a ‘update’ next to the THS app. Version I have is 2.41.1.
I updated to the latest version and now I’m not getting sound notifications. Everything is on in my Notification Center. Could this be associated with the update?
It is just what help desks say when something does not work.
And I agree with @CA_Denise that also on my iPhone the sound (or the vibration) seems to have disappeared. Notifications do come in, the screen turns on, but no sound.
Mine updated automatically a bit ago and I stopped getting notifications. I discovered in the app notifications settings that there are now 2 categories. One is marketing and the other general. I had to turn on the marketing one, I think, in order to get notifications for sits. Poor categorization, but It works again.
@Carla@CA_Denise I have the new update version, have all THS items selected in “Notifications,” and still not getting sound when notifications come in.
Am on Android. Restarted my phone.
Any insights will be appreciated. Thank you for passing this on to the tech team.
Don’t know about regionality, but is your phone a late model one? I ask, because updates don’t necessarily show for all phones or other devices — depends on their age, because some can’t technologically support updates past a certain point.
