PLEASE HELP!!! The problem I am having is being able to change my membership from BASIC SITTER to OWNER (BASIC PET PARENT). To clarify, I do not want to create a listing or be a pet/house sitter. I need to schedule a PET SITTER for my dog. I do NOT want to upgrade my membership. I have contacted the company three times and no one will help me accomplish this task.
Was this a mistake when you first joined or have you decided to change? You will have to speak to membership services about this I fear. Keep trying
@Runnergirl - We have passed this on to our membership services, who will be in touch with you.
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@Runnergirl,welcome to the forum.
I am not sure what the situation is but, as far as I know, you need to create a listing in order to schedule a sitter with THS.
Anyway, in order to do that, you will have to sign up as an HO and you will need membership services help.
Please, tell us what the result is, as it will be helpful for other members.
Good luck!
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I was a HomeOwner, then upgraded to a Dual Membership just a few weeks ago using the website without issue. I then had to make a Pet Sitter listing, totally separate from Homeowner listing. You have to Upgrade to have a Dual Membership.
If you are trying to swap from Sitter to Owner, you specifically want to stop being a sitter and only be a homeowner, there is no automated button for this.
- Support Request: You must contact the Membership Services team via their help center. They can manually adjust your account type, though they usually prefer you to finish your current term or upgrade.
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