I finished a 2.5 week sit on Sunday. On Monday I left the HO a review. On Tuesday (today) the HO left me a review.
I received an email that “you’ve received a new review […]. Now it’s time to leave XYZ a review in return”, with a “Leave your review” button. That’s not correct, I already left the HO a review yesterday.
When clicking on the button nonetheless, I get to a page where it says “You can no longer leave XYZ a review. The two week review window has passed.”
I don’t think so! I came back from the sit 2 days ago, not 2 weeks ago, and I left a review 1 day after the sit.
So this is a bit odd that the system automatically generates 1) an email which suggests that I still have to leave a review for the HO, and 2) next a web page which suggests that two weeks have already passed and I can no longer leave a review. Please let IT look into this.
Hello @Bluehorse as @Jenny is offline at the moment I am just replying to say that @Maggie8K has given you some good advice and please click here to contact Membership Services
I had the exact same experience after our last sit. The email note stated I couldn’t leave a review, as it had been 2 weeks, and in reality, it had only been two days. I used the website rather than the app, and was able to leave a review. A few days later, the reviews and feedback all showed up on the app correctly. It was definitely very odd, but worked out in the end.
Yes, we both have reviews up but it was certainly rather confusing to say the least - e.g. first be prompted by email to leave a review while I already left one. Then receiving a pop up that I can no longer leave a review because the 2 week window has passed.
Understood @Bluehorse. For me knowing that reviews posted in the “mix up” is helpful info in your post…and especially if I find it should happen at some point in my process as well. Tx.