Saved Searches & Site Functionality

Hi @Snowbird

  • If you create a Saved Search on the App you will get an app notification every hour if new results match your Saved Search.
  • If you create a Saved Search on the Web you will get an email every day if new results match your saved search.

Thanks for flagging, as this is something we need to improve to make it easier for members to get the type of alerts/notifications they would prefer.

Thanks, Ben

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Oh Ben, thank you so much for this clarification. You’ve saved me from suffering phone pinging overload :hear_no_evil:

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As a long term member of THS (9 years and counting) I am really missing the twice daily email of new sits.
I know I can set up searches but that assumes I know where I want to go which is rarely the case. I am hugely grateful for the two week Christmas and New Year sit in Johannesburg I spotted and applied for on a whim, this led to two months in South Africa, including the last long haul holiday for my mum ( she joined us for three weeks) as we returned just a few weeks before Covid hit.
We have picked up sits while long term traveling which have shaped our travels but would never have been caught by a search created by me.
I am seeing so many disappointed home owners who are not getting applications that may have been picked up if they had just been presented to people.
This truly has been a retrograde step, its replacement by a once weekly email (that I don’t believe shows all sits added that week) that only lists countries up to the UK is really rubbing salt into the wound.
Why have we lost a great resource without it being replaced by something better?

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@JackieX I totally agree! Saved searches certainly do not serve the same purpose as the twice daily email of new listings. HO should feel disappointed that their listings are not being brought to the attention of HS at the earliest convenience to when they are listed. For Premium members, just how are their listings boosted if they’re not advertised in the twice daily listings email? I can’t see the once weekly listings email serving this purpose!

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I’m confused. I receive a saved-search mail daily for everything available in 3 places I’m interested in. But Why only 3?

Hi @Lauraa - there was an announcement by Product Manager Ben just recently…

… which announced an increase from 3 to 10 search results in the saved search email.

If you find that you are still restricted to 3 then this is one for membership services to have a look at. I’m tagging @Therese-Moderator so she’s aware of this post in case you need further assistance. All the best.

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Dear Vanessa and @Therese-Moderator
Where did that announcement take place? Anyway I’ve just tried to increase from 3 and still am told

You’ve reached your limit on saved searches

To add another saved search, delete a current saved search.

Hi Laura… here’s the link with the announcement…

@Therese-Moderator would you be able to look into and help Laura on this … thank you so much :slight_smile:

Thank you - I wondered where this announcement took place and when? Do you mean it was a topic in this forum not an email?

Hi @Lauraa - let me have a look for you and email you directly from membership services.
Kind regards Therese

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Hi. I have the classic plan for sitter. My understanding from Ben is that the website only allows me 3 saved searches, but the app allows me 10. I just did a test of that and my results matched what he said. @Lauraa @Therese-Moderator @Vanessa-PartnershipsMgr

Ben also clarified recently which saves generate an email vs a notification on my phone. See his reply to me here, shown as 6 days ago.

Hi @Lauraa … Sorry for the confusion… there are 2 questions in play here on this thread and 2 answers. I’ll put here in detail in case anyone else wants clarification as I suspect Therese will have already explained to you directly.

  1. Your first post mentioned the “saved-search mail daily” email which does now show up to 10 saved searches, if you’ve saved 10. That’s the announcement Ben made here in the forum and as per the link I shared above.

  2. To set up to 10 saved searches… if you are a classic or basic member then you’ll need to use the app to currently get access to all 10. These will then be reflected in the saved-search email, up to a max of 10. If you use the desktop version you can currently only save 3 searches and will only see 3 in the email.

For standard or premium memberships you can save more than 10 searches on the desktop or the app and see a max of 10 in the daily email.

I hope that makes sense :slight_smile: All the best

I just wonder why one is limited to fewer saves if using a computer rather than a phone.

Separately, I don’t need anything instant, just a daily mail.

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I think it’s because the app software is different to the desktop software in terms of programming, and because the app is sometimes used to test new features (there’s a thread on this and some recent updates from Ben on this link - App vs Website Differences - #63 by Ben-Product). I think the product team are busy trying to align and iron out the differences as and when updates occur. So it’s a watch this space :slight_smile:

thank you - I’m reading that thread now. perhaps I’ll mention this particular asymmetry there.

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thank you, I now see there’s a thread where one can mention asymmetries between app and web, so I’ve mentioned it to Ben. I don’t want to use the phone or upgrade for a lot of pounds more just to get more saved searches.
best, laura

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I have been using the Saved Searches for a couple of weeks now, restricted to 3, as I use the website version.
While it is useful for searching for a specific country where the results are 6 or less, it is not really helpful when you are searching for wider areas.
I, like @JackieX , do not know where I want to go in 2022. Part of the attraction of THS is finding new places all over the world. So I have set up a couple of searches for Anywhere and specified dates from March to May and August to December 2022 which is when I am available.
More often than not, these will throw up searches of over 6. I can view these 6 but when I click onto next page, I have no idea where the others are. Yesterday’s email stated that there were 16 searches in one of the categories but I could only view 6. The other 10 have been swallowed up into 12 pages of other sits. I can’t remember which I have read and which I have not.
So this new tool does not replicate the daily emails.
Like @JackieX and @temba states, why cannot we keep the daily email? What is the problem? Ever since I joined in 2010 we have had a daily email apart from Covid
I feel it is a step backward to now eliminate them without any explanation.
@Ben-ProductManager , I would really appreciate it if you could re-instate this important tool.
Thanks

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On the topic of saved searches, is it possible to save a search for europe minus the UK? The UK is just so overwhelming with the number of listings compared to continental europe that weeding through them is cumbersome and I only want to go to the UK during specific months that don’t match when I want to be in continental europe. I would much prefer to have them as separate saved searches.

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Hi @Itchyfeet

As we have more listings on the site. (So more Sitting opportunities) the old Daily Alert email is not scalable and impacts our sending reputation.

To go into more detail: we need to ensure that our emails are under a certain size, to stop our emails from being categorised as spam. As well as the size of the old daily alert it also had very low open rates, high spam complaints and caused high unsubscribe rates, which also impacts our sending reputation.

At the same time majority of members, we surveyed and interviewed were requesting personalised and more relevant emails hence we created Saved Searches.

We currently allow for 10 saved searches (for standard & premium members) or 28 listings within the email, whichever limit we reach first.

We show a preview of 6 listings with a clear call to action to view all other listings that match the saved search criteria. You can view all new results within the app or on the website and these are shown in order as newest first.

Thanks, Ben

Thank you for your explanation of the daily emails.

Commenting on the saved searches again, viewing the results are not as clear as you state.
I realise that, unless you view the email immediately, the results on the website will include new ones that have appeared since the email.
I have looked at the 6 listed on my email and have then viewed all of the other listings. The six do not appear in this list in one block. They are interspersed with many others. Then taking into account any new ones that will have appeared, it is impossible to see where the other 10 are within the 16 that the email states that it has.
I may have not explained this in the best way but there must be someway of duplicating the items in the email to form one block on the other listings?

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