It’s been quite a week, and I felt it was appropriate to show appreciation to one of the forum Community Managers, @Jenny.
@Jenny is not responsible for making changes or setting THS policies — she is simply the messenger — yet she carries out her role with professionalism and care.
This forum is a great place and has improved significantly since she joined as a Community Manager. She consistently demonstrates compassion and empathy toward members, acknowledges their feelings, and shares feedback in a supportive and constructive way.
Most members understand that THS Support do not read or reply to forum posts, and that @Jenny acts as the point of communication rather than the decision-maker.
Thank you, @Jenny, for the work you do for the forum and the way you do it.
Thanks @Silversitters for making a point of positivity during the shite storm. I don’t envy Jenny or any of the managers or admins navigating this tempest.
I think Jenny does a great job! I find her professional, caring and with a lot of common sense. In the US we say common sense is not that common anymore. ( without getting political.) We are lucky on this site to have a forum to vent. I don’t think other travel exchange sites do. Unfortunately right now people are directing their anger towards her regarding a new policy she had nothing to do with. What happens if this forum goes away. They will be complaining about that on Facebook or Reddit. I think people should start thanking Jenny right now for having to deal with all of this and answering all the angry questions directed towards her.
Wholeheartedly agree. Jenny and Mark (who is behind the scenes with Jenny) have done an amazing job in how they have handled the Forum content and interaction with members. Staying calm in the face of adversity is a wonderful trait and these guys definitely have it.
I, too, very much support what @Silversitters has said. Jenny has been placed in an unenviable position as the messenger and has handled the complaints with professionalism. She has been a real asset as Community Manager and I have nothing but positive comments to say about her. Thank you, Jenny, for all that you have done and continue to do for Forum members.
Thanks for initiating this show of appreciation @silversitters I totally agree @Jenny has been the epitome of care and professionalism.
What is disappointing though is that not one member of THS management led by Mathew Prior has bothered to show up here and lead by explaining why the charges are necessary, which would have been so easy to do. Many companies would be grateful to buy (frankly) the engaged membership present here. And we’ve heard zip all from him.
It’s such poor professional conduct at such a basic level that it makes me think the management will continue to make badly judged decisions about how they roll changes out. That’s the most concerning thing for me as a member and this would be doubled if I were a shareholder (which thank god I’m not).
Oh wow! Well, I didn’t expect to come into this on a Monday morning, and I’m so grateful that I did!
Thank you so much to everyone for your lovely feedback it’s SO appreciated!
I really love working with you all here on the Forum, and I’ve learned so much from everyone, not just about pet sitting, but about life in general!
While I can’t always change things, helping your voices be heard is really important to the whole team. While I know I don’t always get it right, I always do everything I can with your best interests at heart.
You might not see @Mark_B, @Therese, @Maeve, and @Sam_F as visible, but they’re essential to everything we do and work behind the scenes to keep things running smoothly. I couldn’t do what I do without them!
As a community, we’re in this together, and we’ll keep working hard to make sure you have a safe place to share your thoughts.
Big, big hugs !!!