I’ve been a member now of THS since 2017 and I have really struggled to get a hold of support. I managed to chat a few days ago with a real person, who mentioned she’s reach out via email, but I haven’t received any email.
When I try to call the number of THS, during and after business hours I always get the same answer “all our staff is currently busy” and the phone hangs up.
When I try to use Live Chat, I’m referred to a bot that isn’t helpful at all, live chat doesn’t always go through. I’ve send in two emails through the bot, no responds at all yet.
I am looking for help to find a sitter, now basically last minute (first time ever with TH, I have has 16 housesits before, no problem), and I simply must travel, so I am in quite a bind.
I am really disappointed, considering I kept up paying my double membership to support TH despite not being able to do use either the sitter or owner membership because of COVID for over a year. I hope someone will get in contact with me now via this forum, perhaps @Angela-CommunityManager ?