THS email help

Hi THS users
I’m not finding it easy to locate replies to my queries emailed to THS. I’ve received emails asking if the advice has been helpful which has a copy of the advice pasted but I can’t find the message/email containing the advice in order to be able to continue the dialogue .

HI @jean if you are receiving some of the messages and no others have you checked your spam? The best way for you to get help with this is via the Membership Services Team who will be able to look at your messaging and advise. Meanwhile I will tag @Therese-Moderator who can help when she is back online.

Hi again @jean I’ve had a message from the Membership Services Team, they are in the process of helping you with this and the agent will be reaching out directly.

Thank you for your patience.