Unread applications and non responses

For example on the profile there are no pictures of any pets and only some with sightseeing points and in the application letter they write about animals and that they love to care for them.
I don’t think that the 5 star reviews are that much important, because there are hardly any sitters with less and I don’t reject anybody without reviews just because there are none yet, but when the profile is all about travel, no references, no reviews and in the application they write that they love pets, to me this doesn’t match. This might be nothing but I also don’t trust it when they write that they are responsible and trustworthy and then when I ask questions, they aren’t answered or there’s no reply at all.
It feels like two different people, one on the profile and the other applying.

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I agree that doesn’t sound right, and I would not feel very trusting of those applicants. Homeowners must feel able to trust their sitters as they will be looking after their pets and their house.
I think I would pass by applications like the ones you describe. Gut instinct is really important. I think you’re right to be wary.
I hope you’ve had better applications since.

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Oh yes :grin::grin::grin:
I guess there always is the one foul apple among good ones :relieved:

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We’ve had a couple of no replies and also a couple of messages out that haven’t been read.
This might have been said already but another site I’m on shows the reply ratio for HO and sitters, and archives messages automatically after 5 days if they haven’t been replied to.
It could also be useful to have standard reply option to say ‘no thanks’ - some people find it hard to do and if it’s just a click of a button may make a reply more likely.

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This should be mentioned on the official website of THS. Potential members should be informed of this reality before they decide to join.

My success rate is about the same or worse, but I am very selective, I only apply for ones that I really like (and there are not many).

Hi @DKNZ Keep in mind that the forum is a great opportunity for you to get constructive feedback from experienced homeowners and sitters. If you embed your sitter profile in your forum username/profile you may decide to make some changes that may just make all the difference. :sun_with_face:

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Many, many sitters are crying out for changes in this area. I really dont know why THS isnt more proactive in this regard. Now they have brought in a pause function once a HO has had 5 applications which to me, feels like a sledgehammer to crack a nut.

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Thanks for that @Snowbird i was wondering how to embed our profile :blush:

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Our success rate has been quite high in that we filled ten weeks of sits within a couple of weeks … we ended up canceling a lot of applications where owners had not responded and unfortunately had to decline a few offers to sit where conflicts arose. So far we’ve been really impressed with THS.

So it seems the success depends on the approach and how the application is written. Maybe you can try something different @MissRien :woman_shrugging:

I think my applications are fine. Respectful and courteous. I constantly work on them. There is just too much competition in the sits I want, and maybe my personal attributes do not match up to the other candidate (e.g. not a local sitter, not speaking the native language). I acknowledge that it’s not my fault. I had some bad luck too. Anyway just yesterday I finally secured a sit. The stress was finally gone.

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Congratulations!
I didn’t want to say that you do anything wrong. It was just a suggestion that a different wording might make all the difference. But now everything seems to be fine.

I’m always surprised HO don’t send any message (individual or group) as when we decline somebody THS sends owners amessage giving them this choice , so there is no reason to keep silent and unpolited

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But even if owners are prompted to send a nicer message, sitters have already received the automated blunt one, yes? After a decade on THS I am used to this, but for years I received 6 or more THS ones for a single sit. My screen was filled with Sorry you were unsuccessful…

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Hi

I have a 4 weeks sit on the 21/7 I’ve had a bit of interest. But each time I’ve replied no one has then replied to my message.
Is it just me ? Why bother applying if then you don’t reply :woman_facepalming:t4:

Hi @angsay - How often is this happening to you?

If it happened once that is plausible but if it is happening many times it seems really unusual and I wonder if your reply to them is worded that they think you are not interested.

When we apply for sits we normally get one of four responses from the home hosts.

1- “Thank you but no thank you”. - In this case we respond to thank them for letting us know and to wish them well. I can see it possible that some sitters would not reply to this response
2 - “Thank you, we have had a lot of interest and so are thinking about it and will get back to you.” - In this case we respond to thank them for letting us know and to say that we await their decision, If we hear nothing more we do not respond again presuming they made a decision and did not let us know - I can also see it possible that some sitters would not reply to this initial response but instead, just wait as requested.
3 - Thank you, your application sounds very interesting could we have a video call to discuss further - In this case we respond immediately and arrange the video call ASAP - I presume all other sitters would do the same in this instance.
4 - “Thank you - , we loved your application and would love to have you stay!” - In this case we respond immediately asking if we can arrange a video call with the home host before committing. Again, I presume all other sitters would do the same in this instance.

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It’s happened a couple of times.

Both sitters live abroad. I thanked them for their application and asked if they are in the UK or if they will be travelling to the UK. Then I’ve had no reply.

It’s no big deal just wondered why they would
Apply to then not respond to me.

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Same here. It’s disappointing. I am new, and only applying to sits that I’m a good match for based on the description. I point out that I’m local, flexible, and happy to meet in advance if necessary. I don’t have any problem with not being judged the best match for a sit, but I’d appreciate a brief note to let me know if that’s the case.

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Hello @bethyama and @angsay,
Thank you for your feedback and welcome to the Forum! As both a homeowner and pet sitter I understand the frustration of not receiving timely (or any) communication from applicants. No doubt Miss Manners would have something to say about it :upside_down_face:

I think @Colin 's explanation is most appealing - giving several options with some flexibility.

I did notice that you could both add your profile in your Forum listing which helps provide more details about you in a seamless manner. If interested here’s how: How to add a listing or profile link to your FORUM profile

I hope you find compatible connections in the months ahead. We look forward to seeing where you go!
Karen S and the Forum Team

We found my grandmother sitting in floods of tears surrounded by sympathy cards after my grandfather’s death, attempting to reply to each one. I never expect a reply to them: the bereaved have enough to cope with without adding the extra stress of reliving their loss by writing thank you letters.