🚨 Urgent - suspicious messages being received by members - do not open them!

Hello everyone,

I have a final update from the THS team with regards to the recent phishing incident:

"Hi all,

Thank you to everyone who has contributed to this thread.

We take the recent phishing attempt very seriously and want to share an update with you now that we have concluded our investigation.

We have found no evidence to suggest that any information was leaked from the TrustedHousesitters systems.

Our investigation found that the three members responsible for the phishing attempts had their TrustedHousesitters accounts compromised. We spoke with those members and they confirmed that they had been using the same email and password combinations for a number of different websites. It’s highly probable that this information was shared on the dark web.

To clarify, we have no evidence to suggest that the credentials were leaked from the TrustedHousesitters systems. Furthermore, we have no evidence that suggests any wider data breach has occurred.

We have taken a number of preventative measures regarding the unauthorized messages that were sent via our messaging platform alongside steps to ensure that only trusted links and URLs can be added to messages.

The safety and security of our members and their data is of utmost importance. We can assure members that our investigation was thorough and we’re happy to move forward and won’t be providing further updates."

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