Hey Everyone,
I am a sitter. Several welcome guide pages have stopped loading. I’ve tried a few. I deleted the app and reinstalled it. No luck. I’ve attempted on both my iPad and iPhone. I’m on a sit now and really need to access it. Anyone else with this issue? How did you solve it? Thanks!
Vicki
You know that it was a welcome guide there to begin with? As some hosts don’t use the WG on THS? Have you tried to access it both via app and web, or tried the app on two devices?
Happened to me too. You’ll have to use the web app to see the welcome guide the mobile app wasn’t working for me either.
• Check the web site.
• Delete the app and download again. Try again.
• Contact the hosts and ask them to share it again, possibly in a different format.
• Contact THS and see whether they can access it for you.
In future, I recommend always taking screen shots and having them on your cell phone / stored in the cloud before the sit. That’s if the host shares their WG via THS’s platform / app, which is commonly known to be janky.
If you store a copy in the cloud, you can access it even if you’re locked out of a sit home by accident, your phone is stolen, etc., as long as you can borrow or buy a device. And if the WG has emergency contacts, they do you no good if you can’t access them say on a printout in a locked sit home.
Same problem here…
Just to let you know, the Forum team has passed this over to tech support. They are aware and working to fix it. In the meantime, the Welcome Guide can be accessed on the website.