Issue reading welcome guide

THS News & Feedback
1

Is anyone else having a problem reading the Welcome Guide for upcoming sits?
I have read the guide successfully before but now the ‘next’ button is greyed out and I can’t get past the first page.

@Ben-ProductManager - could you get the tech team to check this out? I have tried again today and it still isn’t working. Thanks

2

Hi @Twitcher we are not seeing any problems with the welcome guide and editing, please could you provide a screenshot and any further information so we can investigate further?

Many Thanks, Ben

1 Like
3

Hi @Twitcher
If you can refresh each page in the meantime. There a little glitch which tech are working on. Apologies for the inconvenience.

4

I am a sitter and currently unable to read the Welcome Guide for my upcoming sit. It worked fine before.
When you click on the next button the page is just blank.
Thanks

5

It doesn’t make any difference, still not working.

6

I have tried reading the Welcome Guide on the App as well - still no success.

7

I will dm you.
Best wishes
Therese

8

Hi All, this should now be fixed, here is the announcement: Product updates - #58 by Ben-ProductManager

Thanks, Ben

9

Hi @Twitcher