It was recommended to me by the Moderator to post here regarding a bug that THS has been aware of for years and cannot (or will not) fix: Users outside GMT see incorrect dates & times of communications.
Please see this discussion: https://forum.trustedhousesitters.com/t/message-to-homeowner-doesnt-get-sent-right-away/6655/15
The product manager has not responded to repeated attempts to get information as to why this has not been fixed. @Ben-ProductManager @SophiaK
Your users are unhappy about how slowly issues are resolved. Not providing information, and limiting who we can discuss issues with, only serves to further degrade our trust in THS. This is the bigger problem and it deserves the attention of everyone there.