Today my upcoming sitter wrote and asked why I didn’t have a welcome guide…? Well, this is only my second sitter but I did have one. Does anyone know what happened? Or must I write a new one with every sit? Thank you for your help.
Welcome @Jo-Neal
You have to share your WG with each sitter . This isn’t automatically done by the system. Even if it’s a repeat sitter - they loose access to it once the last date of the sit has ended .
I went to the Help section and searched for Welcome Guide and this article came up which tells you how to share your guide .
Hope that helps ?
Whilst you do not have to write a new WG each time , it is worth re-reading before each sit to check that all the information is relevant and up to date and you might think of something new that needs to be added.
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