Where is homeowner accountability when a sit is materially misrepresented?

Sorry to hear this, it must sting a bit. At least you’ve got a boatload of positive reviews to offset it. As an experienced sitter you probably know this but if not, your response can carry more weight than the the bad review if you do it right. Write a believable story, non emotional, without disparaging the host too much and sticking to the facts. AI can be very useful here to help draft a more effective reply, even if you just use a few of the suggested phrases.

If you had filed a member dispute possibly the review could be removed, I’m not sure about that (maybe someone can clarify this) but if so, something to keep in mind if there is a “next time” for you or another sitter reading this thread.

Another takeaway can be that obviously something tipped off the host to your dissatisfaction, it might be best in such situations (if you decide to “sit it out”) to just pretend all is ok without complaining (which won’t change anything anyway) and then let your displeasure be known in the review.

I have spent more than a month going back and forth with TrustedHousesitters trying to get a review removed that was retaliatory and contained false information. I provided extensive documentation of what happened, including the circumstances surrounding the homeowner’s conduct and the timing of the review after I raised legitimate concerns about breaches of the Code of Conduct. I even offered to have my own review removed, despite the fact that it truthfully documented my experience, if that would resolve the situation. After all this time, I have gotten nowhere. TrustedHousesitters continues to rely on its tamper-proof policy rather than meaningfully addressing my concerns about the false information in the review and the homeowner’s retaliation.

Yes, I am a premium member. $150 a night. I wonder how long that’s been the standard. I’ve been a member for two years, and it hasn’t changed in that time. Meanwhile, hotel prices have skyrocketed with inflation. $150 a night doesn’t go nearly as far as it did a few years ago, so it seems odd that the rate has remained the same while accommodation costs have continued to climb.

A valid point

As a fellow sitter and ho, I think THS needs a strike system for HO’s that clearly violate THS’ TOS and abuse the good faith that is supposed to exist and the same for sitters.

I think a lot of HO’s that do things like what happened to you rely on sitters feeling bad. For example, sitters choose to stay out of guilt or necessity when they should go once a sit has gone downhill. THS needs to create some sort of “please keep in mind that both THS sitters and home owners are essential to the platform, violation of rules can and will end up banned from the platform.” Before either party csn press confirm.

I do wholeheartedly think sitters should leave and not endure horrible conditions. I wish you hadn’t gone through that.

Yep, totally agree and I just mentioned this on another thread. $150 a night is not sufficient for most places these days, and not even half of what a hotel costs in many cities.

I absolutely agree that sits should be listed transparently, as sitters need to know what they’re agreeing to. However, when the reality differs significantly from what was represented, I also believe we have agency to make decisions that protect our own wellbeing.

Some sitters choose the premium membership, which offers a degree of financial support towards alternative accommodation in certain circumstances. I understand why some sitters claim the amount available is insufficient, but in my opinion, we all know the potential figures when we confirm a sit, and it’s up to each of us to decide whether that level of support provides a sufficient safety net for our own circumstances - and taking the area into account - or whether we’d face significant financial and/or employment difficulties if we needed to leave a sit unexpectedly.

Ultimately, THS is a platform that brings hosts and sitters together. We have largely to work out the subsequent nitty-gritty ourselves, from asking the right questions before accepting a sit to deciding what we’re prepared to accept if things don’t turn out as expected.

Of course nobody should have to contend with the accumulation of problems described here by @KellyK and hosts should be held accountable for failing to disclose material information which negatively impact the sit. However, what happens next is ultimately a decision for the individual sitter. We all assess situations differently according to our own circumstances, priorities and tolerance for risk, so what one sitter finds intolerable, another might feel able to manage, so there isn’t necessarily one right answer for everyone.

I do wonder what THS can realistically do to prevent these situations or support sitters when they arise. Greater financial or emotional support would inevitably have costs, and we’d all have to consider whether we were willing to pay higher membership fees for that additional protection. There’s a distinction between expecting transparency and appropriate support, and expecting THS to take responsibility for resolving every difficulty that arises during a sit.

I don’t mean this to sound unempathetic here but I suspect that, ultimately, much of the responsibility for dealing with a difficult situation will always rest with the individual sitter. We can’t eliminate every risk, but we can make informed decisions about what we’re prepared to accept when the reality of a sit becomes evident.

Thankfully, situations as bad as the one described here are rare, in our experience of completing over 50 sits.

Very fair points.