Hello
I’m from Switzerland and I just moved to New York. I’m trying to activate my account and being certified. However, they ask for a US passport (I have a Swiss one) and US driving license which I don’t have yet (I have to pass an exam, etc. which takes time and won’t happens in the coming weeks).
If anyone has a clue how to do it?
I only find a chat bot which of course can’t answer this request.
Thanks a lot for your help!
Christelle
You can call THS and ask their advice, but you may have difficulty getting the background check there right away without a social security history. As a short term solution, maybe you can inquire with THS and ask to use a family members address in Swiss to begin a membership, then do a change of address and provide the required information for the US when you have the documents ready?
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The code word is to ask Frankie to speak with a human.