Hi @Vanessa-PartnershipsMgr It seems fine now. Must’ve been a bug. It was on Android 9, Samsung Galaxy A8
Having an awfully hard time with the app
Android 13 on pixel 6a
I have given up completely trying to use the app on my android 13 Google Pixel 4a. It crashes within a minute of opening it. Have deleted, redownloaded, restarted, tried everything but crashes every single time. TH techs have been unable to find a solution for me as much as they tried. It is soooo annoying when I get a notification of a sit and it takes me to the app page which subsequently crashes. I then have to log in to the desktop site and search for the sit. Very frustrating to say the least.
It works intermittently for me, which makes it deeply unreliable. It’s incredibly frustrating, but tbh, lots of the THS user experience is.
The company should employ @geoff.hom as a consultant - I reckon he could have everything streamlined and running like a well-oiled machine within a week!
I have a Samsung S22 Ultra. The app has been very delayed and buggy for the past 2-3 weeks for me. I always run updates and my phone is very new.
My app (Android v.13 on Pixel 6a) still hangs after scrolling through new sits. It gets to a point where it shows the same sit multiple times, then goes blank.
I ve also had problems sending messages on the app. After a few minutes of typing, there will start to be a long lag between using the keyboard and the characters on the screen changing to match my keystrokes. After another few minutes of typing, the app will crash
Lassie, that is exactly what has been happening to me for the past six months or more, I’ve given up using the app
As a troubleshooting step for anyone with this problem, clear the cache on your default browser and let us know if that helps or not.
Same thing, Lassie
Sorry, you should exit the THS app first then clear cache. Restart THS app. Is it better or same?
I cleared cache and storage on the app, and the duplicate listings followed by blank screen still happens.
I have the exact same thing happen on my 6 month old phone. But as a new ‘feature’, when I log in through my laptop, I now see the same sit in the 3rd position every single time, for days on end. Nothing against Melbourne at Christmas, but it is far from new.
@GoldenLove I have tried this but unfortunately I still have the same issue of duplicate listings over and over and over on my IPhone 13 Pro Max
Thanks for the sugg, I did this and restarted my phone. Still happening. Only difference this time is that normally it’s the 100th sit repeated.
This time it’s 3 sits 97-100, that all repeat as a group.
Damn I was very hopeful.
Such a shame when there is 5,400 sits but we only scoll through the first 100. Most of which are repaets at they have been boosted
Hi all… We’ll check in with the team on Monday and see if there’s an update on this. Thanks for your patience.
Having the same issues, very frustrating
I have an android Samsung s21 5g… this issue with crashing has been happening for the last 5 day’s. I’ve done everything, cleared cache, Uninstaller etc. It seems to happen every time I’ve tried to message HO for upcoming sit less than 3 weeks away. Sent her a message through website 3 days ago with no response. Just sent another one with my cell via website as app was constantly crashing. Very frustrating.
Yes getting exactly the same issues. Can’t use the app at the moment!
@Catgoddess_99 I was just informed by a homeowner that they hadn’t received our first message on our application so in other words the actual application in writing we submitted didn’t go through, only the actual request to sit for their dates went through with no supporting information. They did just receive my second message though and replied so not sure if it has now been fixed. I’m on an iPhone 13 Pro Max not an Android.
Hi everyone … Monday is nearly here