Can't log in through Google

I use my Google account to login through Chrome. It is giving me this error message: “A network or technical error has occurred. Please try again.”

I have cleared my cookies and cache. Help!

thank you!

Try to enter email/password manually

I actully log in with my google account vs. using an email and password.

well, you seem to have a problem login with your google account so try another way

1 Like

I signed up with my google account, versus with an email/password combination. So I don’t have another way. Thanks for your input.

@lalalandia Best to contact support@trustedhousesitters.com for help with this.

Hi @lalalandia

Sorry to hear about this!

I asked the team, and they’ve suggested the following:

Go to trustedhousesitters.com/reset-password/

Reset the password using the email associated with your Google account

Set a new password

You should be able to now log in by entering your email and password (rather than logging in via Gmail).

If that doesn’t work, please drop MS a line for more help. :slight_smile:

Jenny

Thanks, Jenny. It says that it doesn’t recognize my email, because I never set up an email/password combination. I have tried every possible solution on my end multiple times and now need assistance from someone who can see what is happening on the tech end of things.

I initially used the option to sign up to THS with my Google account. (It also lets you use Facebook and Apple I believe). It has always worked in the past and I would prefer to keep that in the future. Why offer that option if it works for awhile and then doesn’t? I have many confirmed sits on the horizon and I want the service to work for me on all platforms.

I have reached out to THS via email and am waiting for a response.