Had the same problem. The Evident link doesn’t work. Sent and email to Evident. They do not work weekends. Hours are 9-5 EST M-F
Send email to THS. No reply. Called THS at 1-844-293-6126 get recording that they are very busy and the system hangs up. My recent attempt said that they are closed. Hours are 7-7pm UK time.
Read a suggestion in this thread that we should contact Membership Services but no directions on how to do so! Any advice or directions would be greatly appreciated. SaM Devine
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@Newdles @samdevine @alanadw @romannikko … welcome to our community forum and our apologies that your first posts are regarding these issues, unfortunately we cannot help you directly only Evident and Membership Services can help in this instance.
However if any member has helpful information regarding their experience of completing the process please feel free to share.
At the moment the MS team are experiencing a higher than usual number of incoming messages but everyone will receive a response. All enquiries are answered in the order they are received.
The forum team are monitoring this topic and will be passing this thread to the Membership Services team for their attention on Monday morning GMT. However we would like to remind members that the most efficient way to get help and assistance is to contact Membership Services Directly.
Once again sharing the Evident best practice guidelines in the event that they might be helpful relative to your questions
We realise it can be frustrating waiting for a response but @Paul-Head-MS and his team are working hard to help everyone.
Thank you for your patience and understanding.
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I have contacted membership services as you suggested and still awaiting a response after six days.
Evident doesn’t appear to be very efficient at getting back to people either. Total shambles as the deadline draws closer.
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Hi all, apologies for my late response to this thread. I am in contact with Evident to try resolve this issue and will be back with an update very soon.
Further apologies if you have contacted our membership services team and not yet had a response. They are dealing with a huge number of enquiries at present.
Thank you for your patience.
Paul
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Hi again
We have now identified a technical issue with our provider and we are working to fix this as soon as possible.
In the meantime, we have taken steps to ensure that sitters can complete their profile and go live while we resolve this issue. So sitters can feel free to complete their profiles and apply for houses sits.
It’s important to be aware that once we have resolved this issue, sitters will be required to complete all mandatory verification by 16th March 2022 as per our previous communications.
We are working flat out to resolve this issue. Thank you for your patience and understanding in the meantime.
Paul
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Does this not scream from the rooftops that we are dealing with a company that many of us know nothing about.
If Evident are having technical issues, what else is not up to standard. Unfortunately we are not allowed to give our views anymore.
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Hi @Itchyfeet - my feelings exactly and it doesn’t inspire you with confidence. It has all been rolled out too quickly.
Rather than give our opinions on the Forum we are asked to contact Support at THS - good luck with that!
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Hi Grandma
Yes I too did it a number of times with no success!
Hi romannikko
I too got …
“Uh oh, something went wrong!”
And I give up. I don’t even understand why they are asking SS number. Not aloud anymore.
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Hmmmm, I see that the link did not come up when I looked at my post. Don’t know if I’m not as IT savvy as I thought I was! Let’s see if I can post it again in my actual reply rather than the subject. support@evidentid.com Hopefully it will work!
Verification
Hi there - I’m not sure whether this link will work or not as the email was sent directly to my husband. You may have to type in the address in your browser and see if that is any help. I will also forward the email to you but will attempt to change the addressee to see if you can use it that way. I’m a little unsure because when I attempted to open the link just now, I couldn’t because we are already verified. Sorry if I’ve not been any help! Cheers KiwiSwede
Thank you for your response.
1- the link that was sent to me from Evident is not working.
You speak of a problem of uploading my ID. I haven’t been able to get that far.
2- you also mention contacting membership services. Can you give me instruction so that I can find it, please?
Thank you,
SaM Devine
I believe they closed that tread Feb 20th.
As of today 2/27/22
I am still not able to upload my info.
I guess like many of us we will just have to leave ths I’m so upset evident won’t tell me what I’m doing wrong .they should explain exactly what’s wrong with my driver’s licence or my passport which I have sent them and they keep rejecting it. I thought at my age I would have a few more years of ths. But it’s not to be.loved being part of ths up until now.
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Hi Genevere, many of us are having the same difficulty, THS said they will look into this problem.
Hi @samdevine for future reference Membership Services can be reached via Live Chat and email support@trustedhousesitters.com however the issue at this present time is a technical one with Evident and as soon as we have an update we will post here on the forum.
We understand and as frustrating as it is for members and also our internal team, especially Membership Services who are intent on helping members when they have any problems, technical issues do happen and this one is out of our control.
The UK"s flagship airline, British Airways had a complete outage today causing major travel chaos and grounding all European flights, it happens unfortunately.
We are in contact with Evident and do know that they are working hard to fix the issue and we will update everyone when we have more information.
Thank you for your patience and understanding.
Thank you for letting us know.