Hi. I see a lot of references in these threads to the importance of looking at reviews left by HOs for previous sitters - or vice-versa?
But I have no idea how to do this.
Is it because I work via the THS website, on my laptop, rather than via the app?
Can you download the app on to your phone? You can then just click around to see others reviews very easily.
No, I use my laptop and I can see the reviews easily for pet/home owners, so I would imagine itās the same for you to see sitters reviews.
Not sure how pet/home owners view sitters profiles, but as I view a sitters profile on my laptop, at the top is the āOur Experienceā section, and then āReviewsā is the next bit down.
Maybe the people you are looking at, donāt have any reviews as yet.
One way is to look at reviews received by the HO, then click on the sitter who left it. If the HO wrote a review for that sitter it should be there. I use the app and canāt say whether this works in the browser version, but I canāt see why it wouldnāt.
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it should say Sitter Reviews on your laptopā¦you just click on that to read the reviews. Its towards the end of their postingā¦if you dont see any there, then they are probably new to the platform and have not had a pet sitter yet.
I donāt know if there is a way to click and see all the reviews at once that a host wrote. I know that I just click on the sitter when I see the reviews the sitter left. That takes me to the sitterās page where I can browse the reviews the host left for that sitter. So technically it could be time consuming but this way I can compare the two āstoriesā to see how they align.
@fledermaus it is much better to use the app for checking reviews. It gives more info than the web version so you get a more complete overview of the review status. For example if you look on a sit listing on the app you will see all previous sitters for that sit. If they left a review it will show and if they did not there will be a blank space below their name. On the web version you will only see the sitters who left a review. The others will be absent. So if no sitter left a review it would appesr like there have been no previous sitters which is very misleading!
Therefore you might think the host is a first timer (OK) but then you go on the app and see they had 3 previous sitters who left no reviews (big red flag!!) A very different story!
To view the reviews the HO gave previous sitters you just have to click on the sitters picture and look for that sit on their profile. If the HO gave a review it will show with the relevent dates. If they did not review then that sit will not exist on that sitters profile (at least not for public viewing- the sitter themselves will have the sit listed but without a review)
I hope that all makes sense!
That only works if the sitter is still a member.
Yes ofcourse- same for HOsā¦
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Thankyou! I did wonder if it was a laptop v phone app thingā¦
On the laptop, I can see posted reviews, but what I canāt see are previous sit listings from the HO, so I donāt know if any sitters havenāt left reviews. Iām eyeing up a couple of possible sits, but something about the listings makes me wary, so it would be really useful to have this facility.
Unfortunately, I donāt have access to the app. It will download onto my phone, but then refuses to accept my password (which I know Iāve entered correctly) Iāve raised the issue with the THS tech people three times. They canāt solve the problem.
Does this work for sitters as well? Is there a way for me to tell if a sitter has done some sits but the HO didnāt leave a review?
Unfortunately, no @bornonthecoast. If the sitter left a review, you can click on their profile and check their reviews but there will be no sign of them sitting for a HO who didnāt leave a review.
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@bornonthecoast thatās a tricky one. If you are just randomly looking at a sitter profile you will only see sits where reviews have been given. If the sitter did not get a review for a particular sit then that sit is non-existant on their profile. So you are none the wiser.
The only way I have noticed missing reviews is if Iām on a host listing reading past sitter reviews. If you click on any of those sitters to track that particular sit you will see if a review was given by the host or not. If yes you will see it under the sit lication & dates. If not there will be no sit listed for those dates on the sitter profile.
As to whether that sitter has other missing reviews you cannot know.
So for sitters it is easy to see missing sitter reviews (i.e blank space under past sitter name) - but only on the App.
So sitters can the spot red flag of too many mussing reviews.
Hosts do not have that benefit.
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Thanks for the info, it would be great if the HOās could see that information as well.
I think it is essential for HOs to get that information. I would see that as a security issue. After all, owners leave their pets and their whole home to people they donāt know very much about.
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I agree that it would be good for HOs to have access to this information, with the caveat that missing reviews are not necessarily indicative of anything untoward, on either the HO or sitterās side. Some home owners donāt get round to leaving a review in the allotted time, for example. I also have a āmissingā review from a sit that didnāt go ahead from 2020, when plans were being cancelled due to lockdown. Both the home owner and I were new to the platform and so didnāt cancel on the system at the time. The point being, there could be various reasons for a missing review, so they should be considered in the context of available ones.
Yes! The extra step of looking at who left the review can help to get a better idea of the sit!
I do take sits from new HOs without reviews but have a good conversation to be sure we have the same expectations. Given the recent postings about HOs (especially new to THS) whose expectations are āunreasonable,ā this is an important part of the selection process. So far that has worked for me.
This summer I did 3 sits for new to THS HOs. All were excellent and I like to think Iāve helped out future sitters by developing reasonable expectations by the HO.
I agree that HOs should have access to see if there is a pattern of missing reviews for a sitter. I also think both hosts and sitters should know if there is a pattern of cancellations as well.
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