There used to be an option whereby as a sitter, not only could I see previous sitter feedback, but also the owners feedback to previous sitters.
This is particularly useful if sitter feedback is not favourable.
Is this going to be reintroduced?
I found this really useful too
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You can still find the owner’s review of the sitter on the website (not the app) if the sitters have active THS accounts. If the sitter’s name is in green, just click on their name and it will bring you to their sitter page with all of their reviews from all of their sits. You can see whether or not a specific owner left a review and read it there. If the sitters name is in black, they are not current members, so you can’t see their reviews. I always look on both the website and the app before applying because you can see some different info.
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I have been using all of these ways of viewing anything I can get hold of. I never realised there were 2 different colours so now I can save time by not trying to click on a sitter who is in black.
Thanks @Southernsitter
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Thank you, but this doesn’t seem to work using the app, is that correct?
Yes, it only works when you log into the website.
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I know this is an old topic but as a sitter I’m wondering whether the option to see HO reviews of past sitters has been eliminated. I like to do thorough research before a sit and I think these reviews could help me to understand what a HO considers important. Here’s what I tried:
Using the website version of THS, when I go to a HO listing and click on the green name of a past sitter I am directed to the sitter’s location with all of the sitters’ profiles in this location. This can be thousands of sitters to sift through to find “Suzy”, for example. It sounds like in the past a search would go right to the specific sitter so long as the name was in green (i.e. active on THS). Is there a new procedure or am I taking an incorrect step? Thanks.
I’ve just tried it and yes, I can still see HO reviews of past sitters, following the process you noted above.
Thanks for the reply PetSitterBug. I tried it again, three times, and it worked all three. I appreciate the time you took responding.
I accepted a sit and it was confirmed and then cancelled by homeowner due to family emergency. She has not cancelled it yet and I just sent her how to do that as she is probably overwhelmed with so much going on. My question is can I go ahead and leave feedback for her, as she was very communicative and I would like to reflect that on her page. Thanks.
Hi @FurBabiesTravel welcome to our community forum thank you for joining and thanks to @anon36831737 for being so helpful, as usual.
These are very different times and it’s so encouraging the way our community is managing t arrangements and supporting one another.
I hope you will explore the many other conversations happening across the forum.
Angela and the Team
This was supposedly answered somewhere but in this morass of a board of can’t find it. I am back after two years. I see no reviews of pet owners in any of the profiles. Am I missing something? Will I be forced to upgrade from basic in order to see these reviews? I find it hard to believe these reviews are no longer available but I have looked at many requests for sitters and no reviews of the pet owner seems to be available.
Hello @June and welcome to the forum. Members are encouraged to search key words using the spyglass. I did a search of your key words:
Also keep in mind that if you are looking at listings that represent the first time a homeowner is listing, then there will not be any reviews.
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When a review is done by a sitter, is it the whole house that is reviewed or the areas that the sitter uses?
The reason I asked because we have rooms we don’t go into for months. Last year I asked in a post, should I shut some of the rooms off. Some people got offended by that. We have a cleaner 3 morning a week but it is enough for her to do the rooms we use regularly and a few extra. She would not be able to get round the whole house. I would not liked to reviewed on rooms that we hardly ever use or ones that have been shut off for various reasons for a while.
I would tell the sitters during the handover, that these rooms aren’t used for months and that they don’t need to access them, let alone clean or review them.
Any normal person should understand that in this case dust will settle on everything. To me dust isn’t dirt. As long as I don’t have to clean it I wouldn’t bother when I don’t use the rooms.
So why should anybody want to write a feedback for unused rooms? And even if they did, you state in your listing that not all the rooms need to be accessed and other sitters can read how unreasonable this feedback would be.
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@Coco I understand that your home is unusual, and your posts have been interesting as they make you stop and think.
I’ve never made a distinction in a review between rooms we did and didn’t use. Thinking more about it, I wouldn’t write a review based on rooms we haven’t used. I will often say something general about the house, and I might mention the bedrooms we used. I’m sure I’ve said something along the lines of “We had two comfortable double rooms” - there might have been two other bedrooms, but we didn’t use them except if the elderly cat was in there and calling for us!
If you have rooms that have been shut off for a period of time, and you told a sitter that, they would have no need to go in those rooms or to mention them in a review. Having read your posts and understanding the type of property you have, we would certainly not be offended at rooms being closed off. We’d probably be a little relieved!
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Thank you for your kind reply.
Thank you for your kind reply. It does help when we are trying to make the sit as comfortable and memorable for a sitter.
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