Member Dispute Process

Sitter Questions, Advice & Chat
1

Unfortunately on rare occasions, members encounter serious problems with a sits / sitters that don’t meet THS code of conduct or break the terms of service.

I am starting this thread so that it can be referred to when someone encounters such a situation.

These issues can be reported to THS who will investigate but only if a Member Dispute is raised .

THS Member Services don’t read the forum and won’t act solely on a complaint that is made in a post on the forum. For action to be taken a Member Dispute must be raised .

Here is a link to the Help article and a brief summary of how to raise a member dispute

email the Membership Services department at [support@trustedhousesitters.com]

  • a detailed explanation of your complaint and include any relevant evidence that you may have.
    Supporting evidence THS will accept:

  • Time and date stamped photos

  • Time and date stamped videos

  • Screenshot of email, texts and any other messages on our platform that is in relation to the sit (it must be a full thread conversation, not one message screenshots)

  • Police/Crime Reports

  • Vet Reports

The member dispute should be raised within 30 days of the end of the sit .

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2

This is typical of your helpfulness @Silversitters and something that THS should be highlighting…..Very useful indeed, just hope I won’t have to use it :wink:

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3

Many people might not know how to add a timestamp to photos or videos — but there are very simple apps that do exactly that. Maybe you’d like to include this, @Silversitters?

For Android:

:right_arrow: Timestamp Camera Free

Completely free
Supports both photos and videos
Automatically adds a visible date and time stamp
Very easy to use
Available on Google Play

For iPhone (iOS):

:right_arrow: Timestamp Camera Basic

Free version available
Works for both photos and videos
Adds visible date and time stamps directly on the image or video
Simple and intuitive interface
Available on the AppStore

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4

Thank you @Fatamorgana that’s very helpful .

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5

Is it worth raising a member dispute ?

Has anyone had an experience of this that they would like to share for the benefit of other members ?

6

You can read about how Raising a member dispute resulted in the action being taken by THS on this thread :

https://forum.trustedhousesitters.com/t/sitter-not-sitting

7

My hosts for one sit said they raised a member dispute about a sitter and successfully had her booted off THS. (She’d driven their car without permission and they had video of her in it. This was despite them having gifted her with $200 in ride-share credits after she’d arrived and said she needed transportation.)

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