Colin
23 April 2024 09:50
1
I just received this message telling us three things.
1 - We can no longer leave Jane a review [We left it yesterday]
2 - The two week review window has passed [The sit ended two days ago]
3- They’ve published Jane’s review [Thank You!]
Only one out of three statements correct, for such a big company, they really should be doing better than this.
6 Likes
temba
23 April 2024 09:56
2
Had a similar set of emails to you @Colin this past weekend, including the pop-up for me to write the review when I was still on it!!!
3 Likes
Jenny
23 April 2024 10:10
3
Hi @Colin and @temba
Just popping on to say I’ve reported back to the team about this - if I get any more info I’ll post here when I can.
Jenny
5 Likes
@Colin we had similar conflicting messages ( in our case pop up windows ) when writing a review last week
Just finished a sit . I submitted my review in the morning of the day after the end of the sit.
Some hours later I received a notification that it was time to leave my review ?
I checked my dashboard thinking I have somehow messed up with submitting my review but I can see that my review is there .
That evening I logged onto a different device and up popped a window asking me to leave a review of my sit … !!!
Knowing I already had - I tried it anyway, expecting the platform to tell me there was an error or that I had already done it …
but no, it allowed me to select stars for each of the categories to rate the house sit and even the text box came up to write my review……………… I stopped at that stage because I didn’t want to mess up the review that I had already submitted .
Clearly there are still some glitches that need fixing with the new review system .
1 Like
How silly!
We finished a sit 2 weeks ago. I wrote the review the day after the sit ended. And then, the next day as I logged into my account again, was again prompted to leave a review. What? Did the other one fail? Went to reviews given - no, it’s sitting there. So why was I prompted to review again? Yep, they still need to fine tune their review messages.
5 Likes
Hi @Colin
I had the exact same messages following my last sitting. I reported this via The Forum 5 weeks ago now.
It’s obvious nothing has been done
5 Likes