Problem: no emails/notifications from THS when sitter posts review

Owner Questions, Advice & Chat
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Hi all, I searched all the posts from this year but don’t see this problem mentioned:

I just had an awesome sitter and left her an appropriately awesome review. :grinning_face_with_smiling_eyes: I was waiting for her review so I could post a response (one last opportunity to say “you rock”!).

I previously always received emails prompting me to leave a review and letting me know when a review has been posted.
I have not changed any of my settings

This time… no emails, no notifications via the app on my phone. When I finally saw my sitters beautiful review it was too late to post a response (I can’t remember how long they give you. Anyone know?)

It’s not a huge deal but… given that response is an option, I am bummed to have been denied the opportunity to continue the lovefest and have my response show up under my sitters review (which was so lovely it brought tears to my eyes… aside: grateful that there are so many truly wonderful people out there :heart:)

Not looking for recommendations on settings, just wondering if anyone else has had this problem or is it just me?

Thank you grazie धन्यवाद gracias merci danke どうも

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I don’t think there’s a deadline to reply to a review.

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You can respond at any time to their review @PanamaVeggie #notimelimit

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There is no time limit on responding to a review . I just checked ( in case there had been a change which we hadn’t been informed about ) . I went back to some recent reviews and some from 2023 and I can still write a response if I wanted to …

This sounds like a glitch …or maybe your sitter is no longer a THS member ? Try contacting member services for an explanation or help to resolve . You can contact them via live chat ( ask to speak to a human / not the chat bot Frankie ) .

@PanamaVeggie
I have experienced a similar on-going problem about not receiving some THS e-mails - just this morning again I see that someone has sent me a sit invitation . It was received in my THS inbox but I didn’t get a notification e-mail that it was there . They aren’t in junk or spam folder either …have reported it to THS but they don’t seem interested in resolving it …it’s very frustrating isn’t it ?

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