There is an old question about this but no update. I am not receiving any reminder to review my recently-completed sit and I think the owner also has not. I did receive reminders before and during the sit.
(Also I never receive the weekly mails about this forum anymore.)
The day after a sit finishes, I always get a notification on the app about reviewing it. But I don’t think I have been getting any emails about it either. My previous sit finished on August 12th, and when going through my deleted messages, I don’t see any about reviewing the sit, but I did get one notifying me the host gave me a review. There are all sorts of emails from the site I never appear to receive.
Is this now not different though? I’ve read the Introducing our new review system. I’ve looked on my profile and there’s a box saying to leave a review. On the drop-down menu I don’t find where to send a link to the houseowner, who is new to THS, to review me - as I always did in the past. Has she received an email? She’s still on holiday, now with someone else taking care of her cat, and probably not paying attention to this. It’s specifically emails I’m wanting to see - concerned that THS wants everyone to use the phone app and get notifications - @Carla ?
Who else might be able to help? ‘support’ doesn’t seem to have an address here?
You can e-Mail
Support@trustedhousesitters.com
Or live chat ( ask to speak to a human not the chat bot )
Member services don’t read or reply to the forum.
thank you - I know they don’t come here but I wanted to flag the community managers who do and can’t find their @s. Except Carla whose name I happened to remember!
There is also @Jenny @Maeve @Therese
@Sam_F
@Mark_B and @Lily_V who cover when the others are on leave .
Sorry if I’ve someone missed out !
It would be useful to have these contacts listed all in one place .
thank you - mostly new names to me as I haven’t visited the forum in a while. Actually that’s also because I no longer get weekly mails telling me to check out the forum.
I’ve noticed the same thing. Airbnb are very good at sending out multiple reminders to make sure we don’t forget.
I really valued those reminders I used to get from THS as it helps to ensure these things don’t slip through the cracks and get forgotten about before the two week deadline.
I’ve been very fortunate with the last few HOs I’ve sat for in that they’ve respected the importance of the review process and have all done it within 24 hours after the sit has finished. They’re all new to the platform as well but have got onboard very quickly with how things work and the importance of the reviews.
The last HO I sat for isn’t quite so forthcoming even though she’s a wonderful person. I liked when THS did the prompting so that we don’t have to!
Not to derail…but there is such a place:
That’s great to know and I haven’t seen some of those names before .
thank you @meow
Something I would like to know is what are the different roles/ responsibilities of a moderator and an admin ? @Sam_F @Jenny can you enlighten me please ?
If it’s something that needs to be referred to members services do we tag an admin, a manager or a moderator or are the roles interchangeable ?
Members should tag both @Carla and me in the first instance if anyone needs help with anything Forum related, as it’s our role as Community Managers to look after the day-to-day running of the Forum as well as moderation, dealing with post flags etc. We also collect feedback from our Forum members to pass along to the relevant teams wherever possible, although this is always done with the caveat that we can’t guaranteed any updates from the team.
As Mods, Sam, Therese and Maeve are more here to keep things running smoothly behind the scenes, handle moderation of posts, things like that. There are times that you might see them picking up issues e.g. at the weekend or when it’s out of hours for Carla and I.
Mark B and Lily V are only here if I’m on annual leave as they provide holiday cover, and if you’re going to see them around for a few days I’d write a holiday post (you might have seen @Carla and I have posted these a couple of times - it’s a new thing!) - but Mark and Lily aren’t able to assist day to day (though I know they do read here and sometimes like a few posts!).
If there’s an issue that needs to go to Membership Services, we recommend advising the person to go directly to Membership Services, as you have been so diligently doing so far e.g. by sharing live chat details or email details. If there is something very urgent and the member has expressed they’re struggling to get through to Membership Services, best to tag both @Carla and me as we have more capacity to pass along concerns in urgent situations.
I hope this makes sense, and there will be exceptions to the rule, but we’ll do our best to guide everyone as we go 
Jenny
@Jenny Thank you for that explanation .
I have suggested before that instead of relying on the goodwill of helpful but unpaid & busy forum posters to signpost to members where they can get help , that member services contact details should be more easy to find and clearly visible on the home page of the website, app and forum.
Even the forum admin “About us “ page does not give the member support e-mail address .
It has a link to the homepage of the website , which doesn’t have any contact details for THS or member support .
Excellent feedback @Silversitters - thank you.
We do always really appreciate when our members signpost those who need help, where an issue can’t be resolved on the Forum, but we can absolutely look into how and where else we can show people how to get help.
I’ll have a think about what would work best for the Forum, and I’ll pass your feedback to the team about the app and web.
Oh, and just to update @Lauraa, I can see that @Therese passed on your query and it looks like we’ll need to do a little more digging. Leave this with us and if we can get more info then I’ll pop back.
Thanks everyone. The owner found her email hidden in a full inbox and I’ve now got an email where I press Leave a Review, but I can’t find where to do that. Everything I press leads to the attached screencapture.
That’s the box you start with by giving an overall rating of stars ( if you don’t do that it defaults to one )
It then takes you to the next page where you rate each category and
After that you get a small text box where you write your comments .
If you draft a review in notes first you can copy and paste into the text box but you won’t be able to see the whole thing .
But there’s nowhere to tap in, anything I click leads to what I attached.
Can you Tap on the five stars?
One star is visible and tapping anything just leads to the next dead-end - as pictured. @Jenny ? I’ve tried entering this process through the email link and through ‘Past Sits’.
Finally I slid my cursor over every bit of blank white in the box and stars appeared. However this is coded doesn’t work for my new Macbook Air and Chrome. No sign of what was going on at all. Please let the product team know? @Jenny
