Hi there. I keep getting bumped off the site and having to reset my password. I want to be able to access the site via an app on my iPhone as well as my iPad but it will not let me get on. Is anyone else having these difficulties?
I have to login again several times, it happens in waves then not at all for ages. I’m on an iPhone.
Hi @piglet1
Are you still having issues with this?
@BonnyinBrighton - how long has this been happening for?
Jenny 
Same here @Jenny it’s been like it for months. Logs you out constantly from the app. Also on an iPhone like @BonnyinBrighton #appbug
Thanks for letting me know @Cuttlefish - I’ll keep an eye on this topic a little longer and see if anyone else reports the same 
Hello. Yes. The app won’t let me on at all. When you press sign in, it never reaches a point where you can put in your details. I have re booted and taken the app off and put it on again but no joy.
That sounds frustrating! Would you mind letting me know the model of iPhone and iPad you’re using?
@BonnyinBrighton and @Cuttlefish can you do the same?
I’m watching this topic and will see if more replies come in before taking this to the team.
iPhone 11s #oldskool
I phone 14. I am finally on the app!
iphone12Pro and the THS app has always been like this for me, it’s annoying, but probably due to Apple updates maybe?
I too had a terrible time with the app (I arrange all my sits and communications via the website, on my laptop). It simply refused to recognise my username - which was my email address - or password. I contacted the tech team three times; they couldn’t help.
I dumped it and didn’t try again for several months. When, on an afternoon of boredom, I gave it another go, I discovered the problem - and it was absurdly simple:
I have a gmail email address, which is my “Username”. I was entering it as “xxxxx@ gmail.co.uk , as I usually do. But the app, for some reason, wanted “xxxxx@ gmail.com”.
I can now use the app. But I find it slow. And how you’re supposed to write applications or reviews on there, I dunno. No probs for the Yoof with their adapted thumbs, I guess..
(Edited sensitive information for privacy in line with our Forum Guidelines)
@Jenny
Could we have a tech section on the forum , for these kind of questions ?
That’s a brilliant idea @Silversitters we aren’t looking at making any changes to the Forum right now, but I think your idea has merit, so I’m going to speak to the team about it.