I’ve recently paid to join was half way through profile entering but had to leave it. now I can’t get to my profile, I wish to find a pet sitter but the AI message loops back without answering my questions..there is no contact number to speak with a real person to sort this out, what to do?
Hi @julieann25
quick question, is this happening in the app or on the website?
You can contact the support team and explain the issue via email:
support@trustedhousesitters.com
or send them a message:
MESSAGE Support Team
When on the AI chat, type in ‘speak to a human’ - if it is UK office hours, you should be connected quickly
1 Like
There are two profiles one is your Forum profile the other is your Home/pet owner profile, they exist in different spaces.
The profile you create that potential sitters will see exists outside of this forum and is associated with your membership and any listings you create. Are you a paid up member as yet?
In order to interact in this forum you also create a ‘profile’ but you don’t need to be a paid member to do so….the forum isn’t where you will find a sitter it’s a place of discussion and questions.
Hi Skylos
it’s on the website
Hi Colin,
I did put ‘speak to a real person’ which didn’t work.
I’ve had an email from them getting a call back today
many thanks for the reply
julieann
2 Likes
Hi Bonny
yes I realise two different sites and all . my request for call back arranged for this morning didn’t materialise as yet
Hi @julieann25
I just wanted to check and make sure that you have now managed to speak to someone and resolve your issue?
Sam.
Not had a call back as yet thanks for asking
1 Like
Hi @julieann25
Thank you for the update. I have just passed this across to Membership Services so I will let you know once I receive a response.
Sam.
Hi @julieann25
I have just heard back from Membership Services, they advised they attempted to contact you unsuccessfully via phone and email. They are going to try again so please could you keep a lookout for a phone call and/or an email and if you could also check your junk folder just incase it goes there!
Hopefully you will hear from them soon. 
Sam.
1 Like