I apologize if you have already talked about this, but I have noticed that there are petsitters with, for example, three stars, but all their reviews are positive. This happens because sometimes there are hosts that publish good reviews without marking or selecting stars, which is counted as if it were a zero and lowers the average of the petsitters.
I think that, to avoid this, it should not be allowed -in software terms- to write a review without marking stars first. I have tried to transmit this message to THS, but I have not found another way of contact except the chat.
Edited to remove links in accordance with forum guidelines.
I know, I see this all the time, and I wonder why in the world the sitter hasn’t contacted customer support to have it corrected. Also I wonder how the software allowed it to happen. And, I too, am glad it hasn’t happened to me, but I know that I would be emailing support as soon as it did.
I recently received a 4/5 stars for pet care and I can’t for the life of me figure out why. I fed the pets as instructed to, gave multiple meds to one cat at each feeding and soaked the horrible dirty, wet cat food crusted dishes until clean and washed after every meal. I was shocked when the review gave only 4 out of 5 stars.
@villagegal You could message the owner’s saying you would appreciate some feedback on your care of their pets where they gave you 4*, so that you can show improvement. This happened to me some years ago and I followed it up. They were mortified as hadn’t realised they’d hit 4 instead of 5. They contacted THS and it was changed to 5*.
