Hello THS team,
I have a suggestion for a small improvement to the system based on an issue we have faced during the past few months, and wonder if anyone else has experienced similar frustrations.
At the beginning of the year my wife and I set off on a year-long trip to celebrate the honeymoon of our marriage. We wanted to experience life like the locals without breaking the bank, so THS proved the best solution for accommodation. We also wanted to be somewhat spontaneous, only planning ahead as much as necessary, and here is where the problem arises.
We traveled from Greece to the UK with sits planned for the first month or so, hoping to secure a few more sits for the following month. Due to the abundance of sits in England, the lack of responses, and our urgency, I applied for about 20 sits in many different parts of the country with similar dates.
After a slightly frustrating few weeks with very few successful responses, we eventually secured a lovely sit in Cornwall, and then, as if the floodgates had opened, we received message after message saying something along the lines of “Sorry for the delayed response… are you still able to sit for us?”.
Looking back, I should have canceled the other sits straight away after securing the one, but regardless, these delays added to the complications of planning our travels and also added some complications for the hosts seeking sitters who once applied but are no longer available.
Upon reflection, my wife and I came up with two possible solutions:
- Add an ‘average response time’ field to each profile, so those looking for quicker feedback know who to contact, and to ensure we are all kept accountable for our communication patterns.
- Add an optional ‘date of final notification’ field to each sit, so prospective sitters know by when they should be hearing back.
I believe a measure of timeliness within the system would streamline the process significantly.
On a closing note, we have had an incredible experience using the platform and meeting all the wonderful pets and parents involved, and hope to be back again, so thank you THS!