Still not getting notices from my favorites

Sitter Questions, Advice & Chat
1

I’m still not getting any notice of when One of my favorites posts a new date. Can someone from support reach out for me? I am, FINALLY, getting the daily update of my saved searches, but I’ve never received a notice about a list that I favorited posting new dates.

TIA :grin:

A sitter will save your listing if they like it but are unable to do your posted dates. When you list new dates, they will be automatically notified. A sitter is not notified if you save her/him to your favorites.

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2

Hi @MissChef. I’m sorry to hear you’re not receiving all the notifications you should be receiving. I’m tagging @Therese-Moderator, so she sees this when she’s next in the forum.

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3

Thank you @Karen-Moderator …Hi @MissChef - we will email you directly from membership services.

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4

I have not received any notifications of my saved searches for over a week now. I have uninstalled & reinstalled the app; I even set up a saved search for anywhere, any dates, any pets - my mobile should be pinging constantly but there hasn’t been a peep.

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5

Hi @ELNF. I’m sorry to hear that. I’ve asked membership services to help you fix that.

6

Thank you Karen

7

Thanks, working on it now!

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8

I’m the same & have also reported it @Therese-Moderator but not heard anything more. Also done the reinstall dance :dancer:

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9

I’m glad I posted, I thought I was the only one! :crazy_face:

10

@Cuttlefish @MissChef @Karen-Moderator Mine is now working again

11

Yay! What, if anything @ELNF, did you do to fix it?

12

@Cuttlefish I’ve asked membership services to help you with this.

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13

Nothing at all! Since you said you would contact membership services the notifications started coming in. Of course, it could’ve been down to messages sent & reviews left regarding the app

14

Glad to see this thread as I’m having the same problem. It has been quite awhile since I’ve received alerts about my favorites — and when I do it has always been delayed. I thought it was perhaps a tactic by THS to make listings more accessible to new members.

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15

HI @Mary-Kay please go directly to the Membership Services Team who will be able to help you … and no not a tactic of any description :wink:

16

I also haven’t been getting notifications on my favorite listings or searches to my phone. It’s made me miss some sits that i would have otherwise applied for

17

@Squirrel Sorry to hear you have not been receiving your favourite notifications, please go directly to support@trustedhousesitters.com as they are best placed to look into this for you and assist you further. Thank you :slight_smile: