After being in software development for decades I am actually pretty stunned at the updates made to the THS website since last year (and not in a good way). Yep some good new features but a lack of user testing is pretty obvious. I have not used a software that is so unintuitive (and buggy) in a long time.
I am trying to swiftly work through the 5 applications limit and not make people wait for days to hear from me. This software is proving really difficult to make that happen.
It’s not just the web side. I was a software test professional and sometimes wonder if testing, other than by the developer, takes place.
Yup. THS has seriously dropped the ball in this area.
Which is the core of the business. It is incomprehensible.
Yep me too Diane. I agree with your assessment. Thanks for your comment.
God I hate the new inbox. I can’t see whether the applicant has a homeowner profile any more, which is annoying because I always like to work with sitters who are also HOs. But today, I suddenly cannot respond to a sitter. There’s a photo button and a send button, but there’s no reply box for my message. Clicking on Send does nothing. I finally got it to work by going back to my own email inbox, finding the email notification that told me I had a message, and clicking that.
Yes Val …that Inbox is poorly delivered. All of the declined applicants show in the list as well and there appears no ‘easy way I can see’ to remove them. I am actually shocked at just how badly THS is releasing their product ‘updates’.
Since renewing my membership, I am having problems. I have updated my app a few times but nothing changes. I added two different dates but only one shows in the app. When applicants send messages for the one sit , I can’t access them in the app. I logged into my account through a browser to access them. It is almost like I have two accounts.
Any one have similar issues?
Sheesh! And nobody is responding to your Forum post?
It says 7 hours now. You posted 7 hours ago; maybe that was at the end of the work day in the UK.
There is another thread recently that there was a problem with messages not getting to the right people. Perhaps they are having some hiccups as they TRY to fix this problem.
A little heads up would be helpful THS! People need to be able to communicate!
I was having a similar issue but actually logged into my account through a browser to manage the dates. The app seems to be fickle.
I have had responses but I’m having issues managing them. I was working off the app then decided to see if I could read the messages if I actually logged into my account via browser instead of using the app.
The app and the website should both work seamlessly!!
Hello @Jack21
Just to let you know I passed this issue to Tech Support and they have come back to me advising that both of your dates should appear in the app. The dates are in a carousel on your dashboard and you will need to swipe to view the other date. If you then click on the individual dates you should be able to view your applications.
They should but they aren’t. This morning I deleted the app then reloaded thinking everything is fine, but I received notification of a message but it doesn’t show in the inbox on the app. If I go to a browser and log in, I can see the message in the inbox.
Thank you! At least that’s one thing figured out.