Using the Favourites Option

I was just invited to a sit by someone who mentioned I had favored their listing. Trouble is I actually bought a home in the area over the summer. It’s a retirement community I had taken a few site in because I was interested in it and decided YES I want to live here. I will have to go back and unfavor all my saved listing in the area as I won’t be sitting here any longer. Remember to update people!!!:grin:


With house sits on a big rebound we’ve had lots of requests for UK, but now we are based in France we won’t be going back there to sit anytime soon. This prompted me to change my country sit preferences and my saved searches but I didn’t think about favourites! Good advice and thanks for the prompt - all of this makes for good profile management :slightly_smiling_face:


We were just asked by an HO if we intended to apply for a sit I had ‘favourited’.
I had no idea HO’s knew that we’ve added them to our favourites.
I thought it was a planning tool for our private reminders of sits that appeal to us.
It puts a whole new spin on things to know that you’ve shown interest in a sit before you are actually prepared to do so. It feels a bit like an invasion of privacy.
On the other hand, the idea that I’ll be notified of future sits for favourited listings has appeal. Though it hasn’t happened yet, and I would have expected it based on repeat sits we’ve done.
Is that another option that is specific to the app only? If so, any sits I added to my favourites via the website over the years would not work that way, correct?

Interesting question. I get pings all the time for new dates on sits that I’ve “favourited” but I’m not sure if they are ones I did on the app or on the website. I think most of my favouring has been done on the website though.

Personally, I like that home owners can see I’m interested in their sit. I wouldn’t be worried at all if they approached me and I wasn’t able to do it though. I don’t see “favouriting” a sit as a commitment.

Also, not sure if someone mentioned this, but you can access all your favourites on the web as well. From there, you can select and delete them if you want to.

Another feature I like about favourites on the app, is being able to see “favourites that have current dates” or Favourites that have my fave animals" etc.

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I would like to know if HO’s can view sitters who have clicked on their listing and if this is only possible with a mid- or premium level membership. I viewed a sit a few days ago, it happened to be in my state, and shortly afterwards received an invitation to sit there.
I don’t know whether they were just inviting local sitters or if they had seen that I had viewed their listing.

Hi @desiderata , welcome, nice to see you! I know if a HO has one of the upper tier memberships they can see who has favorited their listing. What I want to know is if a HO can simply see if I clicked on their listing and read through it (w/o favoriting it). FYI, on the app, your favorites are listed on the taskbar at the bottom of the screen. It says, dashboard, search, inbox, favorites, me. Click on favorites and all those you selected will be there with a solid heart in the upper right corner. To remove any of them, click on or touch the heart, then click ok. From the website, click on the down arrow next to your profile picture in the upper right and select favorites. You will see your list of favorites. Click on view listing. You will see their listing with a solid heart in the upper right corner. To remove it, just click on the heart and it will be removed. No need to click ok on the website. I just realized the person who sent me an invitation probably did so because I had favorited them. I forgot that I had added them to my favorites.


Hi Mars … posted earlier

I’m fairly new to the site and was wondering if I save a home as a favourite does the home owner get informed

Hi @seagulls and thanks for your question about favourites. I’ve moved your post here as you’ll find plenty of feedback about use of the favourites option and who can see when this has been used.

Katie, from membership services also explains…

Hope this helps and if you have any other questions about using the platform, don’t hesitate to ask us.

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I have never clicked ‘favourite’ for anything, yet I have just discovered that many many homeowners appear in my Favourites section, on and on by clicking View More. Something is wrong, I never ticked any of them, so can they be removed? @Vanessa-PartnershipsMgr

It is very easy to “save” something by accident, by just inadvertently clicking the heart in the top right corner of the listing photo. It is also easy to remove - just click on the list in your “favorites” tap, click “more” in the top right, and the pop-up option will show.

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I guarantee I never clicked the heart and anyway there seem to be hundreds in my Favourites list and the one at the top is someone who contacted me without my ever seeing their listing. The actions you mention don’t work, I’ve tried, and anyway I want all the hundreds gone!

HI @Lauraa I’m tagging @Therese-Moderator to help you with this when she is back online.

Hi Laura… I see Angela has already tagged Therese who will be able to advise on this tomorrow. All the best!

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Hi @Lauraa As @Lassie mentions and shows, you can remove your favourites as indicated. As you have been with TrustedHousesitters a while, there may have been some previous tech set up to automatically save a listing into a favourite. However, it is difficult to say why you have so many favourites set up. So do remove these and keep the ones you want. There is only one issue within the favourite folder and that is the inactive members. These at the moment cannot be removed, but I am asking for advice on this from our tech team. Please bear with us on this. BTW … On the App, your favourites do come up differently, and more clearly, and these are not associated with the messaging system. If you set a heart on a listing in the App, (thus making it a favourite), this will also appear on the website (desktop) under Favourites too. I hope this helps a little. Kind regards Therese

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As I said above, there are at least a hundred, maybe more, going back to 2013. I don’t fancy removing each one manually. Could the tech people not just delete the lot? I don’t want ANY favourites, I’ve never used this feature. I only saw they were there because of seeing the word in this thread.

I fully understand the inconvenience, Tech has come back to me, that for the moment they do not have a solution to remove the inactive. But we will endeavour to remove the others for you. Please give us a day or so. kind regards Therese

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Yes, wouldn’t that be nice. I have dozens of favourites in my inbox that I can neither delete or archive because they are not active.

I just discovered that I can’t remove from Favourites listings that are “Currently not active” and sent a request to THS via Help before checking the forum for this. OK, so looks like this issue has been around for several years! (That seems a bit much!) This makes it so I don’t want to Favourite any listings as it becomes difficult to manage.

It would be nice if rather than having to open each listing we could simply select one or several and choose to remove them from Favourites.

Also, with so many showing up as “Currently not active” I’m wondering about well THS is doing with the growth and maintenance of members and listings.

Hi @Wetravel

Thank you for your suggestions.

As it stands, the website ‘favourite’ is not ideal, and our product team are aware, and will be looking at this when they look at the website messaging system as a whole. It is a big piece of work.

In the meantime, the favourites display very nicely on the App, and it is easy to scroll through, and excludes ‘currently not active’

I really like your suggestion of selecting one or many in one action to remove and will pass this on to the product team.