The button to share the welcome guide is missing even though my sitter is confirmed. I submitted a query, but I need to get this information to my sitter. Is there another way to share? Is there a way to export the information.
Is anyone else seeing this?
HELP!!
i have share this link with previous HOs:
Once you populate the Welcome Guide, you then need to click the green āShare Welcome Guideā button ā¦ which sits at the bottom of the page (can be easily missed).
Also, I tried on Safari and Chrome and the behavior is the same on both.
The problem is that the button is missing. I think itās a bug. Perhaps it has something to do with the fact that I had to unconfirm and hired a second sitter. So is there another way to share when the button isnāt properly rendered?
Hi @mwyllie and welcome to the forum, although because of a frustrating reason. Iām going to tag @Lucy-B who will take a look at your account when sheās next online.
In the interim, may I suggest that you check your listing and make sure that the dates are NOT displaying? If they are are not, then you can at least be sure that the process of confirming the sitter processed correctly. Sometimes that is a hiccup that goes unnoticed, thatās all. 
Francine,
Volunteer Forum Moderator
Thanks @Snowbird and hello @mwyllie I am more than happy to help with this.
I am going to email you directly from Membership Services so I can get some extra information to assist. However, having had a brief look I do think @Snowbird might have the right idea as I canāt currently see a sitter confirmed.
Do keep an eye out for my email and we can get to the bottom of this.
Thanks
Lucy
@mwyllie Although I donāt have access to see an ownerās options, my understanding is that you edit the welcome guide and then there should be a green button at the bottom of the page, āShare Welcome Guideā. Can you please click on that āEdit welcome guideā option and look for that?
Francine,
Volunteer Forum Moderator
Sorry for the confusion here. My sitter Chanel informed me that she had to cancel on me so she is now unconfirmed.
I hope to have a new sitter confirmed shortly. Iāll follow up then to see if the problem persists.
I have a confirmed sitter for a sit starting Monday Aug 15th. I have a completed Welcome Guide, which I shared with my previous sitter just fine (I think she may have sent a request for it though).
I am completely unable to find how to share the Welcome Guide for this upcoming sit. I have looked at the Help section and there is NO link to share it where the Help section says it should be. I have tried both on the website and on the app. I have searched the Forum, where it was suggest that if I go into the Welcome Guide there is a link on that page, but there is NOT any link there. I have tried using Chrome and Bing. I have sent a message to the sitter requesting that she send me an official request to share the Welcome Guide, but I should not have to do this . Again, this is a confirmed sitter, so that isnāt the issue.
I am wasting all sorts of time on this that I need for packing and prep! Please help!
Hi @kooms I can understand your frustration you have obviously read the information on the Help Center, I have also checked your account and see exactly the same as you ā¦
However in this screen shot "Please Note if the "Share Welcome Guide " button is not visible on your Dashboard this means the Guide has already been shared.
Meanwhile if you continue to have issues with this I will tag a member of the MS team to pick this up when they are back online.
I have moved your question to this topic which is asking the same question.
I have exactly the same issue as mwyllie. I had a confirmed sitter that cancelled now I have a new confirmed sitter but I see no option to share my welcome guide. Whatās the best way to get help for this?
Email support@trustedhousesitters.com or chat to Frankie the bot and ask for a human and they will help you @SusanR 
Your sitter should have a button to request the WG. I guess that then something pops up on your side.
Alternatively, it may be that the sitter already got access to the WG. That is what we had on my current sit. The HO was looking for a button to share, but I already had it.
Thanks, @Cuttlefish. The chat will be my next step.
Thanks for your reply @pietkuip . Thereās no way the sitter should have the guide as this is my first time using him. Good to know the sitter can request. Thanks for the advice!
Just as a follow up ā¦ customer service (a human) assured me the sitters already had the guide. I confirmed with the sitters afterward that they did. I am absolutely positive that I did not share the guide with either of these sitters, both of whom had never sat for me before. When I did not see the button on the first one, I was especially diligent on the second and there was never a button to share the guide. Both of these sits had confirmed sitters that canceled. I think the system saw that I had shared the guide with the original sitters so made it available to the new sitters. THS developers need to test this theory.
@SusanR ,
We have an explanation for you. The welcome guide is linked with the dates not the sitter, so because you had originally shared it, when you got new sitters it was shared automatically with them too.
Best,
Maeve
Mystery solved, @Maeve ! Thank you. Perhaps this information needs to go into the documentation on how the welcome guide works? Or maybe add a note on the screen when that pops when a new sitter is confirmed for a sit that was previously confirmed but cancelled?
