I have tried three times to use the virtual assistant system to book the lounge passes and each time as soon as I get to giving it the flight number it goes right back to the first prompt again. Clearly there’s a bug in the system! How do I contact TH staff regarding this issue?
Thanks!
Hi, the chat bot is a waste of time. I’ve always just sent an email request to support@trustedhousesitters.com with the following information & I’ve received my lounge passes very quickly & efficiently.
Country of airport
Airport name
Terminal number
Flight departure time
Flight date
Flight number
Country of arrival
Full names of passenger(s)
This is perfect. We’ve got an international trip coming up and this is very useful information.
@Crookie I’ve always requested it through email too and it’s been a quick, easy process. I don’t bother with the chat bot anymore.
Hi @MairiW
Just to let you know that I passed this across to the Membership Services team and they are going to assist you with booking your lounge passes, so please do keep a look out for an email from them. Thank you!
Sam.
We’ve used THS Airport Lounge passes on two occasions. Just like @Crookie. We’ve always reached out at least a few days prior to date of intended usage.
Thank you!
Thanks, Sam!