Hello @Shella_in_the_Forum Thank you for following up with this one.
Just in case you missed it Ben won’t be replying directly on the forum as there is a new product category and process that was released last year. I will share the link here for reference.
We have followed up with the Product team and they are working with Andriod to resolve the issue that is affecting some users. It has taken a bit of time as it is not affecting all Andriod users and they have been working with Andriod to find out why this is. Thank you for your patience and they are working on it now. We will update you as soon as the Forum team knows more.