@Wetravel As @WanderingAmber mentions regarding the saved searches and this is correct. It is probably best to create your saved searches on your App as these create instant notifications.
One of the notable differences between the website and the App is ‘Favourites’ These are probably better displayed on the App, as they display as a complete listing and easy to scroll through.
I will mention to our tech team the photo caption being available on the website as well. Apologies for this inconvenience in the meantime.
Currently searches on the website and app work two different ways which NEED to be changed
A saved search created on the phone app gets notice of matches faster than done online. I got a match on my phone app yesterday and received an alert on my phone. I never got an email about the match. Change this so both work the same.
We can only see picture captions for listings on the phone app. So, if I find a listing on my computer, I then have to open my phone app to see if the pictures have any captions. Make it so we see the captions on both. Note: this request has been out there for over a year now from other members!
There may be other differences between phone app and website searches but if there are I’m not aware of them as they are not disclosed - neither of the previous ones I mentioned are!
What other ideas do you have for improving searches and saving them?
@Wetravel To answer your point about differences you may not be aware of, you may want to view this post. Keep in mind some things may have changed, as it was started in July of 2021.
September 16 note: the post above mine was originally a separate post when I replied. It was later merged into this one, which was the ‘this post’ mentioned.
I applied for a sit, I believe I was on the app at the time.
I can see my message and “applied for” check that it was read. I went to retract my application and the system is asking me to apply. I have not received a rejection, so I don’t know what’s going on.
@DMJ Oh it’s because the post ahead of mine was originally its own separate post and was later merged into this one, after I replied. I then edited it, but not well enough to make sense. Oops Sorry for the confusion. I’ll edit it again next.
Just wondering if there is any benefits to using the TH app over using the website. As I have so much trouble with the app, I stick to the web but am I missing something by using one or the other? I know some people use both at the same time so what is the benefit of even HAVING the app??? Thanks
The main advantage with the app is getting notifications on your searches or sits you have already hearted.
Messages also provide notifications that you might see sooner.
Otherwise it seems the desktop search engine is more reliable than the app- like if you search for sits over a month, I often get short sits in the results on my phone
@Silverfox I’m not that good with this kind of thing but in my experience, when an app is updated, everything should just happen automatically, “should” being the operative word!
For me one of the most useful functions on the app is checking up on previous sitters when I’m looking for a Sit- to learn something about their experience. On the desk top you can only see previous sitters who left feedback. But on the app you can see ALL previous sitters whether they left feedback or not. For example the web version may show 3 sitter feedbacks and the app may show 5 sitters- the 3 who left feedback and 2 more who did not. Another example could be on the web version shows no sitter feedback so it appears the hosts are brand new first timers- this could be the case OR the app might show there have been one or more previous sitters - none of whom left feedback- this would he a red flag to me. Before realising this difference we applied for some sits that appeared to be first timers but later, on the app, we saw they were not… these descepancies should not he there- as its misleading- but once you are aware it helps with the resesrch!
Originally sitters couldn’t leave feedback it was just the homeowner who gave the review. This was changed probably when the APP was introduced. Also since covid lots of sits were not completed but owners didn’t cancel the dates so over the last 2 years there are lots of sits that look as if they were completed but actually never happened, so of course there is no feedback either
@Chrissy totally agree about the homeowners not cancelling their sit on the site during Covid. My profile is showing quite a few sits with no reviews from either side, simply because the sits were cancelled due to both sides not being able to travel during Covid. This has always bothered me and I wish they could be removed.
Sorry for the confusion. I’ll edit it again next.
