The admins for this forum are amazing. I really hope that they can help you, as it seems that you are a British sitter who is temporarily in the US and hopefully would not need to complete a background check at this time. We have been told that they can not be complete without a social security number. I had asked Matthew to please define who is considered a US sitter, but did not get a response and the background check topic was closed. We are a global community and have quite a few members located in the US who are citizens of other countries. We also have US citizens currently located in other countries and people with dual citizenships scattered throughout the globe. Hopefully this can get sorted out before the deadline. After much thought and hesitation, I reluctantly completed my background check to maintain my membership. I am just waiting for a response regarding the data removal issue.
They do need to define “US sitter.”
I’m hopeful someone can help me to continue this wonderful adventure for the short time we have left in the US.
I hope you get the answers you’re looking for too.
Can you change your location back to the UK since you’re heading home in summer anyway? And just mention in your bio that you are temporarily in the US?
Yes I could, I have everything registered to my mums so this could be too.
The admin team might tell me that’s the easiest way around it. Thanks for the suggestion 
Hi @JayneH welcome to California, you are ID verified and not a US citizen so need to do nothing …
Thanks to everyone who has responded to Jayne, and for tagging @Therese to pick this up, meanwhile I will pass directly to the Membership Services Team just to confirm your status.
TODAY I got my criminal background check completed and it is now on my profile ! ! ! !
Thanks Angela, it is asking me to complete the background so that’s great that it’ll be checked properly.
Hi @JayneH I see one of our membership services has emailed you and in the process of helping you.
Kind regards
Therese
Hi @samdevine
I will DM you
Yes they have & are able to help. The best result I could of wished for!
Thanks. I clicked on the link you said was requesting additional info but it’s not. it just says it’s still processing. it’s been processing for 12 days now, which is ridiculous. and i certainly hope that, with the deadline approaching, i won’t be penalized because this service doesn’t complete its tasks in a timely manner.
What is everyone else doing about this problem? Nothing I’ve tried seems to work.
I’m not quite sure what worked for me as I too tried many times to upload my ID.
I think what worked was when I contacted EVIDENT directly.
Try contacting …
Apologies for this I will tag @Therese and she will pick up and advise when back online.
The system is very finicky. Be sure that the background–where the ID is sitting–is very dark. I used the back of a mouse pad.
Hi @CreatureCuddler I have emailed you again via membership services now.
Kind regards
Therese
Hi … i will email you directly from membership services so we can help monitor things for you.
Hi Theresa
Do you mean that you want to monitor that the criminal background check I received on my profile remains on my profile?
Hi @Pamela @Therese is on a European time zone so may not see your message until she’s next online. I also suggest that you direct message her when discussing this matter. You do that by clicking on her username and then click on the green message envelope.
Francine,
Voluntary Forum Moderator