This happened to me twice in two consecutive sittings. I wrote to customers service and they asked for proof, I sent them screenshots of my conversation with the HO and the issue was solved very quickly. I think they got in touch with the HO because her computer was being repaired and she was not confident using her cellphone for that purpose. Anyway it was solved very quickly.
I do think the overall rating should be automatic after adding up all the aspects. If the average is 4.3, then that’s what you get.
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