I echo @BonnyinBrighton’s words @kirstyS 
I have conducted a quick check and can see that your complaint is with a senior complaints handler, so I hope they will be able to provide you with more assistance regarding the overall situation. It looks like they’re still reviewing things, but if you need me to give them a nudge, let me know 
Thanks so much. Starting another one next week with an HO who sounds completely normal! Nearly let that HO chase me out of the country with her insanity, but I refuse!
Thanks so much x
Hey Jenny. Thanks for that. I did ask that my complaint be escalated to a dispute, but didn’t get a message back with the word ‘dispute’. Can you tell if that’s what’s happening?
Hi @kirstyS
There’s been a bit of discussion on the Forum around member disputes and complaints, and I’m working on a post for the Forum to help clarify how things work, but ultimately, a member dispute and a complaint are the same thing. You might find my reply on another thread useful as well with regards to how we refer to disputes/complaints.
You can read more here about the Member Disputes Process, which is how members can escalate issues to the Resolutions team. It also refers to the process as the complaints process, so it’s easy to see how there can be some confusion over the wording.
I’ve double-checked and can see that you were initially dealt with by Membership Services, who then escalated your concerns to the Resolution team. Your complaint is being handled by the Resolutions team now, so I feel your case is being escalated appropriately!
Jenny
Ah that’s brilliant, thanks so much, Jenny
Since the sit has commenced, you will be able to leave a review.
Sounds like a nightmare HO!
Quick question, Jenny. If the sit technically ended on the 1st August, but the HO removed us from the house on the 31st July, when is my deadline to leave a review? thank you!
I’ve not had any experiences like this everyone has been lovely. However trust your instinct at the outset, if it feels off it usually is.
Yeah, that’s what I’m learning. Just poor luck and not listening to my gut!
I am an HO. I am learning from reading your stories, house sitters. You have my deep respect and caring. I have a whole list of things I would and will never ever do as an HO. Thank you,
L
Agree.
One addition though, have the sit shortened not cancelled so that you can still leave a review.