I renewed my membership as a Pet Parent this week but found out that I am stuck with my old listing. I had moved since the last time I used THS. I paid the fee and the website had me publish dates BEFORE I realized I’m publishing dates for a home I no longer live in.
I filled out a google form to request to delete my listing but so far I’ve had no response. I am not eligible for a refund since I technically published dates for a few minutes before realizing I can’t create a new listing.
What am I supposed to do now? I need a sitter soon and there has been NO response from THS.
@Cat, we’ve completed housesits for multiple pet parents that have moved properties since they commenced subscription to THS. Unless we misunderstand then it’s a simple matter of updating your listing to remove photos/info of the old property and to add photos/info of the new property. Your subscription is unaffected by change in property.
A look on the bright side is that your profile is carrying over the one review for you from a sitter and its 5 .
One thing to note is when you revise your old profile that is now renewed, you may need to edit the old one, and 1st assign a room to each of your old photos. It is a stupid glitch that I experienced several months back while trying to refresh some photos on my profile. You might also need to tick or untick boxes that did not exist when you made your ow profile. Review your profile carefully as you edit it to make sure it is exactly as you want it to be. THS sometimes makes decisions for you on yes/no boxes.
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